Resolving issues when your credit card fails

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17 Comments

  • Shane K.

    I do not see PayPal as a payment option above. Is that something that can be used or is going to be offered in the future?

    -1
  • Nicole S.
    Zendesk Community Team

    Hi Shane - 

    As you noted, PayPal is not currently offered and we are uncertain whether it may be offered in the future. 

    1
  • Shane K.

    Thank you for letting me know Nicole. 

    0
  • Nicole S.
    Zendesk Community Team

    You're welcome. 

    0
  • Hari Hartas

    Hi Zendesk Team, 

    My team and I are trying to upgrade our subscription to the professional suite through credit card on a monthly basis. However, as we tried several times the payment is not successful. It keeps showing that "We are temporarily unable to process to process subscription changes", and I have contacted your customer support and still waiting for a reply. 

    Please help us sooner as we need to make the upgrade fast. 

     

    Below is the screenshot from notification error.

    Thank you

    0
  • Nicole S.
    Zendesk Community Team

    Hi Hari,

    Due to the sensitive nature of billing-related queries, we are unable to assist with these in the public community forum. I'll check on your ticket with support and see if there's anything we can do to get eyes on it.

    -1
  • JAI ADMINISTRACION

    ¡Hola!

    De igual manera, mi equipo y yo hemos intentado realizar el pago y lo rechaza, me asesoró uno de sus ejecutivos, y también me comuniqué con nuestro emisor bancario, quien me comentó que el error proviene de la plataforma Zendesk.

    ¿Me pueden apoyar por favor? 

    0
  • Nicole S.
    Zendesk Community Team

    Hola -

    Lamento escuchar que tienes problemas con esto.

    No podemos ayudar con los problemas relacionados con la facturación en la comunidad, ya que este es un foro público. No queremos discutir información específica de la cuenta aquí para proteger la privacidad de su cuenta.

    Verifiqué su cuenta y vi que ya tiene un ticket privado abierto con nuestro equipo de soporte. Continuaremos asistiéndole allí.

    0
  • Nicole S.
    Zendesk Community Team

    Hi Heinmin -

    We are unable to troubleshoot billing issues in the community. Please review the article above, and if that does not answer your question, you should contact support.

    0
  • RS Rahat

    Hi Sir i Have A No master card And visa card Only NCB Bank Saudi international Bank card plzz help me

    0
  • Nicole S.
    Zendesk Community Team

    Hi RS,

    We are unable to troubleshoot billing issues in the Zendesk support community. Please review the article above, and if that does not answer your question, you should contact support.

     
    0
  • Luvuyiso Mxaku

    Hi,

    I would like to get a refund due to purchase done in error by clicking in error.

    Please advise process.

     

    0
  • Nicole S.
    Zendesk Community Team

    Hi Luvuyiso -

    I don't see any record of you purchasing anything from Zendesk. Are you trying to reach us, or another organization?

    -1
  • Fola Olufemi

    Hi,

    i was having issues with my payment card. its resolved now but i cant login to make payment. please advise



    This post has been edited by the community team

    0
  • Devan - Community Manager
    Zendesk Community Team

    Fola Olufemi,

    If you are still having issues regarding payment or login access, I would recommend opening a chat w/ our Advocacy team, so they look into this issue for you.

    Best regards. 

    0
  • JP Ramirez

    can someone please help me????????????????

    0
  • Nicole S.
    Zendesk Community Team

    Hi JP, 

    Thanks for posting in the Zendesk community! This is a public online forum, we can assist with questions about products and best practices. If you have a question about bugs or billing, you will need to contact support. Here's information on how to do that: 

    Contacting Zendesk Support

    0

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