Analyzing your business rules (Enterprise)

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6 Comments

  • Pedro Rodrigues
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    What is macro reference about?

    Can't find any documentation on that one, Google search returns a [outdated?] user guide which includes this article but no further info.

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  • Marty Whitby
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    I'd also like to understand what the Macro reference relates to

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  • Dan Kondzela
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    Hey!

    Macro reference refers to a process that is still, as far as I am aware, on the roadmap. It is meant as a tool to see when a Macro is automatically applied using a business rule like a trigger or automation, which is not as of yet a feature of business rules.

    Thanks!

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  • Fernando
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    This article about an enterprise feature is stale and lacks detail. It would be great to be presented with some workflow ideas, examples, etc. - apart from an up-to-date article. 

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  • Nicole - Community Manager
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    Thanks for that feedback, Fernando. We're considering doing some video content on this topic as well, so we'll keep you posted on that.

    If you have any specific questions related to the triggers aspect of business rules, you could post to our "Ask the expert" thread on triggers - we're using that to source questions from the community fo us to cover in an in-depth video or article later this month.

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  • Devan - Community Manager
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    Hello Everyone,

    We're running an AMA-style conversation about Business Rules/Macros next Tuesday, October 22 from 10am-12pm CDT. We have several guest experts who will be available to answer questions in real time, or if you want to post a question in advance they'll look at those first.

    This is a great opportunity to discuss workflows, troubleshoot, etc. 

    Here's more information: https://support.zendesk.com/hc/en-us/community/posts/360037098853-Zendesk-Community-AMA-Support-Business-Rules-Macros-Oct-22-at-10am-CDT

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