Analyzing your business rules

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  • Pedro Rodrigues

    What is macro reference about?

    Can't find any documentation on that one, Google search returns a [outdated?] user guide which includes this article but no further info.

  • Marty Whitby

    I'd also like to understand what the Macro reference relates to

  • Dan Kondzela
    Zendesk Customer Advocate


    Macro reference refers to a process that is still, as far as I am aware, on the roadmap. It is meant as a tool to see when a Macro is automatically applied using a business rule like a trigger or automation, which is not as of yet a feature of business rules.


  • Fernando

    This article about an enterprise feature is stale and lacks detail. It would be great to be presented with some workflow ideas, examples, etc. - apart from an up-to-date article. 

  • Nicole Saunders
    Zendesk Community Team

    Thanks for that feedback, Fernando. We're considering doing some video content on this topic as well, so we'll keep you posted on that.

    If you have any specific questions related to the triggers aspect of business rules, you could post to our "Ask the expert" thread on triggers - we're using that to source questions from the community fo us to cover in an in-depth video or article later this month.


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