Digitally signing your email with DKIM or DMARC Follow

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19 comments

  • Avatar
    Bryan T. Siders

    +1 on making DKIM available to all levels. Although, I suppose this is similar to us having to pay extra to have SSL encryption for a custom domain. :-P

  • Avatar
    Max McCal

    We are definitely planning on making DKIM available on all plans. Originally the feature was plan limited for exactly the reason Bryan mentions: we wanted to create consistency. I don't agree with that decision in this case however. DKIM and DMARC are becoming necessities in the world of email. I can't be specific about the timeline yet, but this change will come soon.

  • Avatar
    Bryan T. Siders

    Thanks for the update, Max!

  • Avatar
    Allen Hancock

    Awesome, great to hear!

  • Avatar
    Jonathan Suter

    +1 on making DKIM available on all plans. We're in the same boat as Bruce and we've starting looking at alternatives. Security is important for everyone.

  • Avatar
    Max McCal

    Hey, all: DKIM is now available on all plans. We need to update some documentation, but the change has been made in your accounts!

  • Avatar
    Jonathan Suter

    Awesome news. Thanks Max!

  • Avatar
    Bryan T. Siders

    Thanks for getting this implemented so quickly, Max! Please pass my thanks along to the team!

  • Avatar
    Vladimir Kochkovski (Edited )

    Thank you so much for enabling DKIM support for all accounts! It's an awesome feature and the emails are received even faster now in Gmail.

    Just to confirm, the CNAME should be added with a trailing dot on the end, like this:
    zendesk2._domainkey.zendesk.com.

    Thanks goes to Pete Walker for confirming this.

  • Avatar
    David McKnight

    The instructions refer to adding the CNAME record to the default support address. Is it safe to assume that we should add this to our other support addresses as well, or is there an issue with that not addressed by this article? Thanks!

  • Avatar
    Pete Walker

    @Vladimir - no, the trailing dot is correct. See http://www.dns-sd.org/trailingdotsindomainnames.html

  • Avatar
    Vladimir Kochkovski

    @Pete - You are right! I have used the trailing dot on the CNAME and it works great. Thank you for the reply!
    I will edit the previous comment if I can, so it doesn't cause any confusion.

  • Avatar
    Andrew Dietrich

    @David - once your CNAME record has been updated to include Zendesk, all support addresses using the same domain should be all set. If you use other domains, you'd need to go through the same steps to add Zendesk to their CNAME records.

  • Avatar
    John B (Edited )

    Help please, I can't figure how to add these in CPANEL, what am I doing wrong?

    and with the trailing dot:

  • Avatar
    BryanSiders

    Instructions taken from https://help.instapage.com/hc/en-us/articles/206028397-How-do-I-add-a-CNAME-with-a-cPanel

    For cPanel:

    1. Log in to your account with your particular hosting provider.
    2. Find the window entitled 'Domains.'
    3. Click on 'Simple DNS Zone Editor' - This will take you to a control panel.
    4. In the control panel you will see a section titled 'Add a CNAME Record':
    5. In the 'Name' field of this section, type the name of your chosensubdomain.  For example, if you picked lander.mydomain.com as your custom domain, enter lander here. Or, if you're using a root domain such as www.mydomain.com then you'll want to enter www here.  cPanel automatically fills in the rest of your URL.
    6. In the 'CNAME' field, type pageserver.instapage.com.
    7. Click the 'Add CNAME Record' button at the bottom.

    ----------

     

    Looks like you should have zendesk1._domainkey in the Name field without the .yourdomain.com.

    Thanks again, Zendesk, for implementing this for everyone!

  • Avatar
    Guido Dati

    Hi,

    It looks like I've successfully added the CNAME records in GoDaddy (the registrar accepted the records).

    The weird thing is that in both the host records I had to truncate my root domain to enter the values: because my root domain is procosmet-italy.com, according to the article I should have inserted in the host records zendesk1._domainkey.procosmet-italy.com and zendesk2._domainkey.procosmet-ital.com

    Instead after different attempts, GoDaddy accepted the host record truncating the last part of the root domain in this way:

    zendesk1._domainkey.procosme

    zendesk2._domainkey.procosme

    Do you think will it work?

  • Avatar
    Vladimir Kochkovski

    Hi Guido Dati,

    It's good that you've managed to add the DKIM to GoDaddy registrar. But, I'm not sure that it will work properly if the name gets truncated.

    You might want to see if you can add it with quotes, like this:

    "zendesk1._domainkey.procosmet-italy.com" 

    and see if GoDaddy shows it properly.

     

    If you have any additional questions, please feel free to contact me.

     

    Best regards,
    Vladimir Kochkovski

  • Avatar
    Guido Dati (Edited )

    Hi Vladimir,

    I followed your advice but it doesn't work as you can see from the screenshot. (It's in Italian and it asks to insert the host name as a subdomain)

    Instead, if I insert the complete text without "..." GoDaddy now allows me to insert the text and accept it but it doesn't show the root domain.

    I sent some test e-mail using this last setting

    and the e-mail details say that it is signed by procosmet-italy.com, which should be correct. Can you confirm this?

    Is it correct that it is mailed-by procosmet.zendesk.com considering that is an e-mail forwarding? Can you confirm this?

     

    Cheers,

    Guido

  • Avatar
    Vladimir Kochkovski

    Thank you for the screenshots, Guido.

    In your case, you only need to add this without the domain and without the quotes:
    zendesk1._domainkey

    You can use this video as guideline:
    https://youtu.be/YMm7EQ3AmWw

    If you have any additional questions, please feel free to contact me.

    Best regards,
    Vladimir Kochkovski

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