Question
How do I know if my DKIM records are configured correctly?
Answer
Confirm that the Custom domain for DKIM option is enabled. For detailed instructions, see the article: Digitally signing your email with DKIM.
To validate the records, use a third-party tool, as there is no integrated validator within the Zendesk product suite. Dmarcian is a common tool used in the industry for this purpose.
The Selector is zendesk1, zendesk2 in separate lookups:
2 Comments
Hi there, I have setup the DKIM CNAME records as per your advice, but it is not working. How do I resolve this now?
Were you able to test your DKIM on the suggested site or on another similar site? If yes and no issue has been detected. I highly suggest that you initiate a conversation with us so we can dig deeper into your account.
I hope that helps!
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