Google Analytics and Help Center - Part 2: Measuring the effectiveness of search Follow

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7 comments

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    David

    Thanks!

    Do I understand correctly that the word "query" is all that's needed? It's not very clear because the font is only slightly different, and the further explanation includes other characters....

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    Peter Rush

    *bump*

    Can someone confirm/respond to David's comment?

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    David

    I can confirm - I entered the word "query" as shown in my previous comment, and now the search data is in fact appearing in the Google Analytics data.

     

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    Travis Abdelhamed (Edited )

    "query" as the Query parameter is not returning any results. When I use "UTF8" as the query parameter, it tracks the searches, but every keyword search is a check mark or a question mark. My URL looks like this, any ideas on what I should be using instead?

     

     

     

     

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    Rebecca

    Hi Travis- 

    I have been doing some testing in my GA account and so far I cannot seem to replicate this. Just to double check, in GA under Admin > View > View Settings, you would only want to have query in the text box: 


    Does this match your setup? 

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    Travis Abdelhamed

    Hi @Rebecca

    That is how I had it with the exception of checking the box to strip the query parameters. You think that could be the issue?

  • Avatar
    Rebecca

    Hi Travis - 

    Selecting the query option could be a good next step. I have been doing some testing on my end and so far I cannot replicate the same behavior so it does appear Help Center is working as expected. Can you confirm you have your un-host mapped url in the website url settings: 



    Thanks!

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