Localizing Help Center content (Guide Professional and Enterprise)

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68 Comments

  • Devan - Community Manager
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    Hey Colin,

    So looking into this article which links, in particular, are not work as intended on your end?

    Also, API is going to be your best method for exporting your desired Help Center content in the future. An alternative route that might prove beneficial would be our Zendesk App Marketplace that hosts third-party integrations which might have what you are seeking.

    Hope this helps with your query, and if there is anything else I can clarify for you, please don't hesitate to ask.

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  • Ali
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    How can I translate Welcome Message into different language. I have configured Spanish site and added Spanish content. But not seeing welcome message in Spanish.

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  • Trapta
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    Hi @Ali, In order to translate welcome message you have to create Dynamic Content for the same and add it in your Guide Template.

    Take a look at 'Adding translated text' block in this article.

    Let me know if this solves your issue.

    Thanks

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  • Ali
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    Thank you for responding me Trapta. I have already created Dynamic Content for welcome message , added language variant and then added in Template.

     

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  • Trapta
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    @Ali glad to hear that you got it working.

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  • Christopher Rehn
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    We have not historically supported languages in our Help Center, and we use our own theme. Also, my knowledge of HTML and CSS is more than limited. The current theme has no code for enabling an end user to change language manually.

    What is the piece of code I need to recreate in order to present the "language menu", that is the dropdown menu showing you which languages this article exists in?

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  • Devan - Community Manager
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    Hey there Christopher Rehn,

    It seems we are having a bit of trouble finding someone to address this custom code request for you. I'll go ahead and get this some more attention in our next Round-Up. For now, I've included some content that might help in getting you started in solving this on your own.

    Customizing your Help Center theme (Guide Professional and Enterprise)

    Best regards. 

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  • Anthony Inman
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    Hi

     

     

     

    I have been dealing with the same thing for the past 2 years. We use an outdated custom theme and our IT department has been absolutely no help. They won't let me make changes in the theme editor, so I figured out on my own how to create a language bar within each article. It can be a long process, but it works for now. As long as you have the languages set up in your settings you can set up an href link  to each article in the languages you support. Here is a screen shot of the Language settings page in Guide.

    Here is a screenshot of the Language Bar I created and the Code I use to create it.  You can tweak the code if you need to.

     

      <div>
        <details style="display:block;border-radius:5px;position:absolute;z-index:60;left:1200px;box-shadow:1px 1px 6px rgba(0,0,0,.5);margin:-100px;width:15%;background-color:#fff;color:#3f0647">
    
          <summary style="text-align:left;border-radius:5px;background:#5E0063;padding-left:15px;color:white">
            <strong>Select a Language</strong>
          </summary>
          <ul style="width:100%;float:right;color:#3f0647">
            <li style="display:block;width:100%;text-align:left;margin:2px">
              <a href="https://support.scentsy.com/hc/en-us/articles/360035206572-Country-Differences-at-a-Glance-FW-2019"><strong>US/CA-EN</strong></a>
            </li>
            <li style="display:block;width:100%;text-align:left;margin:2px">
              <a href="https://support.scentsy.com/hc/es-419/articles/360035206572-Country-Differences-at-a-Glance-AW-2019"><strong>US/MX-ES</strong></a>
            </li>
            <li style="display:none;width:100%;text-align:left;margin:2px">
              <a href="https://support.scentsy.com/hc/en-us/articles/360022089792-CS-FAQs-Party-Flipping-CA-EN"><strong>CA-EN</strong></a>
            </li>
            <li style="display:block;width:100%;text-align:left;margin:2px">
              <a href="https://support.scentsy.com/hc/fr-ca/articles/360035206572-Country-Differences-at-a-Glance-AW-2019"><strong>CA-FR</strong></a>
            </li>
            <li style="display:none;width:100%;text-align:left;margin:2px">
              <a href="https://support.scentsy.com/hc/es-419/articles/360012435011-Kit-de-Comienzo-de-Transici%C3%B3n-O-I-2018-MX-ES"><strong>MX-ES</strong></a>
            </li>
            <li style="display:block;width:100%;text-align:left;margin:2px">
              <a href="https://support.scentsy.com/hc/en-gb/articles/360035206572-Country-Differences-at-a-Glance-AW-2019"><strong>UK/IE</strong></a>
            </li>
            <li style="display:block;width:100%;text-align:left;margin:2px">
              <a href="https://support.scentsy.com/hc/de/articles/360035206572-Country-Differences-at-a-Glance-AW-2019"><strong>DE/AT - DE</strong></a>
            </li>
            <li style="display:block;width:100%;text-align:left;margin:2px">
              <a href="https://support.scentsy.com/hc/fr-fr/articles/360035206572-Country-Differences-at-a-Glance-AW-2019"><strong>FR-FR</strong></a>
            </li>
            <li style="display:block;width:100%;text-align:left;margin:2px">
              <a href="https://support.scentsy.com/hc/es-es/articles/360035206572-Country-Differences-at-a-Glance-AW-2019"><strong>ES-ES</strong></a>
            </li>
            <li style="display:block;width:100%;text-align:left;margin:2px">
              <a href="https://support.scentsy.com/hc/nl/articles/360035206572-Country-Differences-at-a-Glance-AW-2019"><strong>NL</strong></a>
            </li>
            <li style="display:block;width:100%;text-align:left;margin:2px">
              <a href="https://support.scentsy.com/hc/en-au/articles/360035206572-Country-Differences-at-a-Glance-SS-2019"><strong>AU/NZ-EN</strong></a>
            </li>
          </ul>
        </details>
      </div>

    Just adjust the code to your specific needs. It is an out of the box solution. I just update the url for each article. If you just want to link the language bar to the home page of each supported language
    you can just use the url for each home page. It looks like this,

    I hope this helps and it makes sense. 

    Tony Inman
    Scentsy Knowledge Base Admin.
    Scentsy Inc

     

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