Localizing Help Center content (Guide Professional and Enterprise)

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67 Comments

  • Devan - Community Manager
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    Hey Colin,

    So looking into this article which links, in particular, are not work as intended on your end?

    Also, API is going to be your best method for exporting your desired Help Center content in the future. An alternative route that might prove beneficial would be our Zendesk App Marketplace that hosts third-party integrations which might have what you are seeking.

    Hope this helps with your query, and if there is anything else I can clarify for you, please don't hesitate to ask.

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  • Ali
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    How can I translate Welcome Message into different language. I have configured Spanish site and added Spanish content. But not seeing welcome message in Spanish.

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  • Trapta
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    Hi @Ali, In order to translate welcome message you have to create Dynamic Content for the same and add it in your Guide Template.

    Take a look at 'Adding translated text' block in this article.

    Let me know if this solves your issue.

    Thanks

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  • Ali
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    Thank you for responding me Trapta. I have already created Dynamic Content for welcome message , added language variant and then added in Template.

     

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  • Trapta
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    @Ali glad to hear that you got it working.

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  • Christopher Rehn
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    We have not historically supported languages in our Help Center, and we use our own theme. Also, my knowledge of HTML and CSS is more than limited. The current theme has no code for enabling an end user to change language manually.

    What is the piece of code I need to recreate in order to present the "language menu", that is the dropdown menu showing you which languages this article exists in?

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  • Devan - Community Manager
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    Hey there Christopher Rehn,

    It seems we are having a bit of trouble finding someone to address this custom code request for you. I'll go ahead and get this some more attention in our next Round-Up. For now, I've included some content that might help in getting you started in solving this on your own.

    Customizing your Help Center theme (Guide Professional and Enterprise)

    Best regards. 

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