Host mapping - Changing the URL of your Help Center

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94 Comments

  • Brett - Community Manager
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    Hey Cory,

    This may be related to a known issue that came up in the past around SSO. I'm going to create a ticket on your behalf so our Customer Advocacy team can look into this further with you.

    Cheers!

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  • Samrat Komaravelli
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    Images in the document are not indicative of current setup. for ex: the SSL certificate page.

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  • Matt Wilson
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    *WARNING* -- Similar to two others we (only now) see in the comments, we're currently stuck after trying to change from one host map URL to a new one following a rebranding.  The SSL tab in Zendesk continues to show the old hostname with no way to remove or change it.  The other two in the comments had to go through Customer Advocacy to get it resolved, so I'm assuming we will, too... but it's after-hours, so we can't. 

    *REQUEST* - Please, please, please update the "Side Effects" article to warn people that they will need to make the change via the support department and *during* their Zendesk plan's support hours!

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  • Nicole - Community Manager
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    Hi Matt -

    Thanks for your comment. We'll send your recommendation to our documentation team for review.

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