Host mapping - Changing the URL of your Help Center

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71 Comments

  • Dirk Koehler

    For HSTS is it possible (besides controlling the max-age) to control or set `includeSubdomain` directive on the `strict-transport-security` response header?

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  • Alexander Popa

    Hi Dirk!

    Unfortunately, amending this would not possible from the Support interface.

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  • Dirk Koehler

    @Alexander, sounds like it possible outside of the support interface then? if so, what's the process to get it enabled for us?

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  • Kevin Sanders

    Thanks for the guide - followed these steps and was able to set up support.mydomain (with ZD SSL) perfectly.

    Then, I wanted to update host mapping to use the subdomain help.mydomain which I believed would work just fine according to this guide:

    The SSL certificate covers all your host-mapped domains. Zendesk generates a new SSL certificate when you add, update, or delete a host-mapped domain. Zendesk automatically renews the SSL certificate before it expires.

    I was wrong!  Now, I seem to be completely locked out of my dashboard AND Help Center.  I get "403 Forbidden", SSL cert errors, and I can't log in to the default mydomain.zendesk.com dashboard either because of redirection.

    Any ideas of how I can just revert these changes, and go back to mydomain.zendesk.com?

    Thanks!

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  • Brett - Community Manager

    Hey Kevin,

    Looks like you have a ticket created with our Customer Advocacy team here. They'll be able to dig into this further and get you access to your Support account again.

    Thanks!

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  • Yule

    Hi,

    Initially I added a Hostmap url and enabled zendesk provided ssl.

    Now I have to change the the Hostmap url. In Security I dont see an option to change the Zendesk Provided SSL for the new Hostmap url. I have read a couple of articles asking to disable and renable zendesk provided ssl. But there is no option to disable Zendesk provided ssl, once I have enabled it for a hostmap url.

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  • Brett - Community Manager

    Hey Yule,

    Looks like you submitted a ticket to us and one of our Advocates is working with you to get this information updated :)

    Our team will continue working with you on this ticket.

    Cheers!

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  • bill

    I have the same issue as Yule - initially set up our Host Mapping to support.MYDOMAIN.COM with Let's Encrypt certificate from ZenDesk (this worked) and now can't change it to help.MYDOMAIN.COM as the old certificate for support stays around.  I've tried removing Host Mapping completely, and the Security->SSL page then shows no certificate, but when I add Host Mapping to the new help.MYDOMAIN.COM, the old certificate for support.MYDOMAIN.COM shows up instead of offering me the choice of ZenDesk creating a new Let's Encrypt certificate for help.MYDOMAIN.COM

    I have a support ticket in as well but have not heard back yet.

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  • Brett - Community Manager

    Hi Bill,

    Can you confirm you've set up the new host-mapping name under Admin>Settings>Account? Additionally, if you want to change your domain you will want to disable the SSL Certificate, update the domain, then re-enable.

    If you continue to run into any issues let me know!

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  • bill

    Brett and the ZenDesk team solved my problem.  We scheduled a time for me to change the Host Mapping  from support.MYDOMAIN.COM to help.MYDOMAIN.COM, then the ZenDesk folks removed and replaced the Let's Encrypt SSL Certificate with one for help.MYDOMAIN.COM.

    Thanks again to the ZenDesk support team!

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  • Brett - Community Manager

    Happy to help Bill :) 

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