Help Center guide for end-users Follow

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3 comments

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    Xavier Liégeois (Edited )

    Hello,

    I looked for the whole day, but i couldn't figure out how to allow the End-users to edit their complete profile.

    They can well change their name, image, telephone and e-mail (even their password), but nothing more. Shouldn't they be able to edit the "details" or the "notes" fields ?

    Beside, i created a Custom User field. Couldn't it be editable also by the end-users themselves ?

    The option "Allow users to view and edit their profile data" is well checked in the parameters.

    Thanks in advance for your answer.

    Xavier Liégeois

  • Avatar
    Christopher McLoughlin

    Hi Xavier,

    The built in functionality of the Help Center does not allow for any more fields outside of the 4 you mentioned to be edited by the end-user. This includes custom fields and the two fields you mentioned (details and notes).

    If you are looking to make this available to your end-user you may be able to develop something using our API. If you take a look at our Developer Portal, https://developer.zendesk.com/, you will find Zendesk's API, Apps, and SDK documentation.

    Off the top of my head, you could create a web form to display the fields you'd like to display and allow users to edit those fields. But like I said, this is not built in functionality and what you are seeing right now with regards to how the Help Center is functioning is all that is available "out-of-the-box."

  • Avatar
    Rafa Blue Lightning

    Hello. I achieved an EliteBook 8460p desktop and it makes a lot of mistakes. It shows sometimes some vertical bands, two of the usb ports don't work and charger doesn't work. It is still on guaranty (Sorry for my English, I'm not native). I would like to return it to groupon or some help. I don't know what to do. 

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