Managing recording options in Zendesk Talk

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  • David Holeman

    I have a need to generally not record calls from one of our numbers so I have recording set to off for that number.  I am being asked if we can occasionally initiate a recording on demand.  Let's say the agent is on an outbound non-recorded number but the conversation wanders into a topic or request that should be recorded is there a way to then record the rest of the call or record until turned off for that call?

  • Conner Dohse

    Is the permission for deleting call recordings on an individual ticket the same as deleting tickets or where is thapulled from?

  • Caroline Kello

    The permission to delete a call recording on a ticket is restricted to admins only.


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