Analyzing call activity with the Talk Professional dashboard Follow

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8 comments

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    Tim Roberts

    all very useful but I want to be able to have one of my large office screens with available agents, agents on a call and wrap up agents showing. When filtering on call agents disappear to the bottom and off the bottom of my screen. is there an app where you can configure your own dashboard?

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    Nicole - Community Manager

    Hi Timothy - 

    I answered your question on the other thread you had posted to, but I'll share it here as well in case anyone else comes across it: 

    Zendesk doesn't currently offer any official apps to do this. However, another Zendesk Community member recently created a monitor dashboard display using the API; you might want to check out that solution and see if it would help you out. 

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    Justin Smith

    Is it possible to see this dashboard for a wider date range than just today?

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    Dipesh Dave

    Hey Justin,

    Currently the Talk Dashboard is limited to just the real-time results of that day. If you wanted to go into specifics of a previous date range then you would want to run a custom report within Insights. 

    In our article here on our Insights Metrics Reference that we supply the metrics for you to run a report on certain Talk Metrics.

    Let me know if this helps you out!

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    Beno Siebenmann

    Hi,

    Very helpful support page.

    Is it possible to change the agent activity status? e.g Not Available: Meeting

    Cheers

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    Gabriel Manlapig

    Hello Beno,

    As of the moment it is not possible to change or add agent activity status and currently these are the available status that we offer:

    My apologies for not being able to find an effective option to address your need with current Zendesk functionality. I hope this answer your question :)

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    Jennifer Cogley

    Hello there. 

    Will custom activity statuses become available in the near future? Is it on the ZD roadmap?

    Thanks,

    Jenn

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    Amanda Yu

    Hi Jenn,

    Thanks for reaching out! Unfortunately, custom activity statuses are not presently on the Zendesk roadmap of features to be implemented. If you'll share your specific use-case for wanting these statuses, I'd be happy to pass along that feedback to our Product team!

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