Analyzing call activity with the Talk Team dashboard

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2 Comments

  • Jay Gianan

    May I know what is the refresh rate for the agent activity window?

    0
  • Audrey Ann Cipriano
    Zendesk Customer Care

    Hi Joyce, I have tested this and refresh rate for the agent activity window should be or near real time, though its update interval might be affected by other factors like network speed and ticket volume. More info on our doc here as well :) 

    0

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