Analyzing call activity with the Talk Team dashboard Follow

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4 comments

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    Intis Kalnins

    Are there any thoughts on creating a pop out version of the dashboard? I have a wall monitor set up which displays our current call centre software dashboard, but we're switching to Zendesk Voice soon and I can't find a nice way to display Zendesk Voice. Even geckoboard doesn't have Zendesk Talk or Chat data available.

    Ideally we could display Ticket, Chat and Voice info on one dashboard.

  • Avatar
    Nicole Relyea

    Hey Intis, I see that you're getting help with this from one of our Account Executives in a ticket. Let us know if there's anything else we can help with!

  • Avatar
    Timothy Roberts

    Hi, was there a simple solution to the query about an all in one dashboard?

     

  • Avatar
    Nicole Relyea (Edited )

    Hi Tim - 

    There was not. One of our Account Execs reached out to Intis to understand the need better; but they didn't really find a solution. 

    That being said, another Community member recently created a monitor dashboard display using the API; you might want to check out that solution and see if it might help you out. 

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