What is a "Pod"? Follow

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21 comments

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    FranceBertrand

    How do I learn the geographical location of my pod?

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    Nicole - Community Manager

    Hey France - 

    You can go to https://status.zendesk.com/ and enter your subdomain, and it will tell you which pod you're on. 

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    FranceBertrand

    Where is Pod 5?

    Tx!

    France

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    Mark Lawrence

    Similar to France. Where is Pod 14 located?

     

    regards,

    Mark

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    Mark Lawrence

    And Pod 6 please? Is the information on all of your pod locations available online?

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    Nicole - Community Manager

    Hey Mark and France - 

    I'm checking around to find out for you. Curious why you need the information on location - is it a compliance concern? 

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    Nicole - Community Manager

    Hey guys - 

    Official word from the security team is that it's not the best idea for us to publish this info in the forum, however, you can email a request to security@zendesk.com and they'll be able to help you find out where your data lives. 

  • Avatar
    Mark Lawrence

    Hi Nicole,

    We use many cloud services as part of our service delivery and we need to have this sort of detail for our stakeholders to be able to make informed business decisions.

    We are aware of the location of our services delivered by other cloud providers.

    regards,

    Mark

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    Nicole - Community Manager

    Thanks for the feedback, Mark. 

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    Mark Lawrence

    Paths crossed Nicole. I made my comment as your request to contact security team came through. I will do so.

    regards,

    Mark

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    Nicole - Community Manager

    no worries - I figured as much, and recognized that you were responding to my request for clarification on purpose. Glad it's sorted and you've got a path to finding the info you're looking for!

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    Axence Inc.

    When I click on Data Center Location Add-on link I land on https://www.zendesk.com/support/compare/ webpage.

    Where/How can I get "Data Center Location Add-on" ?

  • Avatar
    Jessie - Community Manager

    Hey Artur!

    You'll want to contact your Account Manager; they'll be able to get this set up for you! If you're not sure who your Account Manager is, you can contact our Support team and they'll be able to get you in touch. :)

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    Axence Inc.

    Thanks Jessie, I have then posted it to support@zendesk.com

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    Andrew Schreiner

    Is there an RSS feed that we can use for monitoring? We are trying to combine all the alerting sources we need into a dashboard. 

    Thanks!

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    Jessie - Community Manager

    Hi Andrew! Sorry for the delayed response!

    We don't have an RSS feed, but we do have our System Status page, which you can subscribe to. You can find the System Status page here: https://status.zendesk.com/

    You can find more information about the Status Page and how to subscribe here: About the System Status page

    I hope that helps!

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    Mangesh Kalbhor

    Hi Andrew! We have a beta available for Zendesk System Status page API. This is HTTP API for our public status page at status.zendesk.com. This API will allow you to programmatically query the current status of various Zendesk products and services by providing your account's domain.

    To participate in the beta and to get information here is the link to Zendesk Status Page API. Please fill out the sign-up form to get exclusive access to the beta program and API documentation.

    I look forward to hearing your feedback.

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    Spencer Hudson

    hi guys, when i'm logged in as an idea why not display pod related and compliance informaiton in my profile page etc.

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    Nicole - Community Manager

    Hi Spencer - 

    Are you an Administrator on your account? 

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    Jeff Hanlon (Edited )

    We have historically always been located on Pod6.  However, I noticed today on the status page that it shows (Pod 14*).  Does this mean we have temporarily been moved to 14 due to load balancing?  Is that what the asterisk means?

     Sorry, just saw the asterisk at the bottom of the page.  It would be nice though to have an indicator if our Pod has been changed due to load balancing.

    Thanks

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    Luke Behnke (Edited )

    Hi @Jeff. We periodically move customers between Pods to load balance traffic. This is not a temporary move. Though as our customer count grows and different accounts grow in different Pods, another move may happen again in the future.

    Also the asterisk is just pointing to the footnote below the status table which links to the article about "what is a Pod?".

    Good idea about the Pod move notification. Out of curiosity, what is your use case for this?

    Hope this helps!

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