Configuring your Help Center to support multiple languages (Guide Professional and Enterprise)

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6 Comments

  • Dirk

    edit: My question was about unselecting additional languages in the Help Center. I was worried we would lose all the content from that specific language. Luckily, that didn't happen. The content is still there (not visible for our users) but our FAQ now offers one language less.

    1
  • John

    There seems to be a problem with the automatic language detection when navigating to the Help Center. For Norwegian, the language detection only works if the browser sends "no", but most browsers will send either "nb-no" or "nn-no" for Norwegian Bokmål and Norwegian Nynorsk respectively.

    Please add support for this as soon as possible!

    0
  • Sylwester Winter

    Ich zahlen 149.90 heute und was muss machen jetzt

    0
  • Eliel

    How do I put different tags for different translations?

    Our helpdesk is bieng built in 3 languages but the tags are common to all three versions of each article. I can envision this causing issues when people search. They will not get the article in the right language.. 

    I could not find any article that addresses the question.  

    0
  • Karol Chęciński

    Hi,

    I use the Enterprise version of Zendesk. I will have to enable the use of Guide in Azerbaijani which is currently not supported.

    1. Is there a plan to include Azerbaijani to the list of supported languages?

    2. If not, is there any work around I could use? i.e. switching Turkish on and hard-coding the language change into Azerbaijani?

    Would appreciate an answer on that.

    Thanks

    Karol

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  • Gab Guinto

    Hi Karol,

    As of now, Azerbaijani is not a supported language. The workaround that you described – hard-coding the translated articles – will definitely work. Choosing Turkey as a locale will automatically translate the default UI elements to Turkish, but with your articles and section/category titles, you have the liberty to translate them to Azerbaijani.

    About the plans to update our supported languages – no definite timeline yet for that. 

    Gab

    0

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