Configuring your Help Center to support multiple languages (Guide Professional and Enterprise)

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41 Comments

  • Dirk

    edit: My question was about unselecting additional languages in the Help Center. I was worried we would lose all the content from that specific language. Luckily, that didn't happen. The content is still there (not visible for our users) but our FAQ now offers one language less.

    2
  • John

    There seems to be a problem with the automatic language detection when navigating to the Help Center. For Norwegian, the language detection only works if the browser sends "no", but most browsers will send either "nb-no" or "nn-no" for Norwegian Bokmål and Norwegian Nynorsk respectively.

    Please add support for this as soon as possible!

    1
  • Sylwester Winter

    Ich zahlen 149.90 heute und was muss machen jetzt

    0
  • Eliel

    How do I put different tags for different translations?

    Our helpdesk is bieng built in 3 languages but the tags are common to all three versions of each article. I can envision this causing issues when people search. They will not get the article in the right language.. 

    I could not find any article that addresses the question.  

    0
  • Karol Chęciński

    Hi,

    I use the Enterprise version of Zendesk. I will have to enable the use of Guide in Azerbaijani which is currently not supported.

    1. Is there a plan to include Azerbaijani to the list of supported languages?

    2. If not, is there any work around I could use? i.e. switching Turkish on and hard-coding the language change into Azerbaijani?

    Would appreciate an answer on that.

    Thanks

    Karol

    0
  • Gab

    Hi Karol,

    As of now, Azerbaijani is not a supported language. The workaround that you described – hard-coding the translated articles – will definitely work. Choosing Turkey as a locale will automatically translate the default UI elements to Turkish, but with your articles and section/category titles, you have the liberty to translate them to Azerbaijani.

    About the plans to update our supported languages – no definite timeline yet for that. 

    Gab

    0
  • Milly

    Hi there, 

    I added the Russian language in my zendesk support and it seems there is a automatically detection problem when I test the language switcher. 

    My default language is English and when I hover my mouse to the ‘support" page, it will automatically show me the English language even though my browser is Russian. I can only change the language manually. 

    Is there any way to let Zendesk Support change the language automatically according to the customer's preferred language?

    0
  • James

    Hi there, 

    Can we create a ROW locale so that customers who don't speak our translations of English, French, Dutch, German and Spanish can receive generic English FAQs?

    Thanks

    0
  • Sofia Karlsson

    Hi there,

    We would like to add new languages to our Help Center. The problem is that when we add an additional language, this language version of Help Center becomes "active" immidiately even though there is no content in that language yet. How can we avoid this? We don't want the additional language to be public until we have created all articles in this language... It seems that the browser redirects you to your preferred language if it exists, but we would like all visitors to see the Help Center in the default language until the other languages have been completed.

    Please help!

    Thanks

    0
  • Madison Davis
    Zendesk Community Team

    Hi Sofia! Sorry for the delayed response here. I asked around and there is unfortunately not an efficient way to accomplish what you're looking for. Someone suggested using the API to enable a language, create an article translation, then disable the language immediately, but we agreed that's a hacky workaround. That said, I shared this question and use case with the Guide product team, who understand the problem and agreed to consider it as a future feature request. 

    0
  • Sofia Karlsson

    Hi Madison,

    Thank you for your reply and for looking into this.

    I think I might have found a workaround for us. I searched the Zendesk forums for some kind of solution and someone suggested a JS redirect script. But I didn't get the script to work. Could you take a look at it and see if you can detect what might be wrong?

     

    $(document).ready(function redirectSV() {
    if ((window.location.href === "http://oursubdomain.zendesk.com/hc/sv") && (HelpCenter.user.role == "anonymous" || HelpCenter.user.role == "end_user")) {
    window.location.replace("http://oursubdomain.zendesk.com/hc/en-us");
    }
    });

    Thanks!

    //Sofia

     

     

    0
  • Amanda Qin

    Hello, My Guide is Professional edition, why i can not find "add language” button in my setting language page? 

    please help!

    0
  • Madison Davis
    Zendesk Community Team

    Hi Amanda! Though your Guide plan is Professional, it looks like your Support account is on an Essential plan. Multi-language Guide configuration is only available with a Support Professional plan or above. I hope that helps - let me know if you have any questions!

    0
  • Amanda Qin

    Hi Madison, we just subscript the plan last Tuesday, and you just told me that my subscription is wrong?   

    ...

    Ok, so what can i do? upgrade my subscription? 

     

    it looks like pay another time, not like upgrade, the system asked me pay for guide again, is there any balance? 

    1
  • Madison Davis
    Zendesk Community Team

    Hi Amanda, 

    Sorry for any confusion! The issue is not with your Guide plan, but with your Support plan level. Your Support account is on the Essential plan. To have access to multiple languages in Guide, you must have both Guide Professional or above AND Support Professional or above. You can upgrade your Support plan level by having the account owner navigate to Product Tray > Admin Center > Billing > Subscription. You would not need to alter your Guide plan level. Support Professional does indeed cost more than Support Essential (you can view pricing here). I hope that helps!

    0
  • Aswin Kannan

    Can we use Dynamic Content for Help Center name?

    0
  • Madison Davis
    Zendesk Community Team

    Hi Aswin! I just attempted this in a test account and it doesn't appear that the dynamic content placeholder will work for the Help Center name. Can you elaborate on what you'd like to achieve with dynamic content in that name field?

    0
  • Aswin Kannan

    It's a convenient factor. We already have a dynamic content for our Help Center name, and would love to use the same here.

    0
  • 迅驰超级签

    嗨,您好

    我将禁令帮助中心的默认语言设置为简体中文,但是在每次进入系统的时候显示的还是英文,这让我很苦恼。但是在其他两个项目中引用了zendesk系统,有可以直接显示中文,请问这药怎么处理呢?

    ----

    English Translation via Google Translate added by Zendesk Community Team: 

    I set the default language of the ban help center to Simplified Chinese, but it still shows me every time I enter the system, which makes me very upset. However, in the other two projects, the Zendesk system is cited, and there is a direct display of Chinese. How can I handle this?

    0
  • Ali

    Hello, I am not sure whether to ask this here. I am new to Zendesk Help Center and I am working on multilingual site. I configured English as default language and Spanish. There are three blocks on site, when I am on Spanish site and click on the block/link, it is redirecting to English site. Can someone please help me here

    0
  • Brett - Community Manager
    Zendesk Community Team

    Hey Ali,

    This would happen if you don't have a spanish translation of the section/article that the user is trying to access. You'll want to take a look at our Localizing Help Center content (Guide Professional and Enterprise) for more information.

    I hope this helps!

    0
  • Wouter van Gessel

    @Guide Product Team

    Two suggestions for improvements:

    • The ability to create translations for articles, before activating a new language.
    • Do not show an error to users if a translation is missing, but rather show a link suggesting to view the article in the default language (English for us).

    Hope these suggestions are valuable to your team. :)

    1
  • Devan - Community Manager
    Zendesk Community Team

    Hello Wouter van Gessel,

    I would recommend posting your feedback in our Product feedback forums so our development team can consider your feedback for future updates.

    Best regards. 

    0
  • Trissea Wong

    Can I use the Guide multiple language function if I only use essential support?

    0
  • Brett - Community Manager
    Zendesk Community Team

    Hi Trissea,

    Support Professional is required to have the multi-language feature.

    Let me know if you have any other questions for me!

    0
  • Ayal Kellman

    Just to clarify - if I "delete" a language, the content of the translated articles are not lost? They will all reappear if I re-add the language? Is there a way to access them once the language is "deleted"?

    0
  • Gail L
    Zendesk Community Team

    Hi Ayal,

    Good question! It's always important to know if you're going to lose any work.

    The translated content will still be available in the article editor for your team, it just will not show with the customer facing content on your help center with the language deleted. You can re-add the language later if something changes and use the translations again then.

    0
  • Aswin Kannan

    I have a question similar to Ayal. We have translations for Spanish (Latin America). We want to move them as a generic Spanish. Is there a way to move the translations or mark them as another language? I'd hate to copy-paste everything.

    0
  • Ayal Kellman

    Thanks, Gail!

    0
  • Gail L
    Zendesk Community Team

    Hi Aswin,

    There isn't a way to change the language of the current articles, so the alternative to avoid copy and paste would be to build API workflows around the translations. We have some resources here with options for managing content translation.

    0

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