Understanding how Talk calls become tickets Follow

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4 comments

  • Avatar
    Brett Youngberg

    Can numbers be added to an organization as a direct number so that a company's main outbound caller ID is associate with the organization instead of one of it's employees? Or are we going to have to create a user that is really the organization so that tickets don't automatically get assigned to the first person from that company that called in or has the company number set as a direct number?

    Did I read it correctly that users can only have one shared number? What about companies that have multiple outbound caller IDs?

  • Avatar
    Tom Gaynor

    Can we add labels to each number (i.e. Home, Work, Cell)?  I do not see any way to differentiate the numbers.  The current setup makes SMS very difficult if you do not know which numbers can receive SMS messages.

  • Avatar
    Mikkel

    This feature is long awaited... Good to see it's finally here.

    Is it possible to import extra numbers via .csv or do we have to add them to 200+ users manually?

     

  • Avatar
    Jakob Peterhänsel

    Now: Labels, labels, labels... for phonenumbers!

    Amazing why that is not a thing in Zendesk, as every other software on the planet have labels... 

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