Setting up Talk numbers for multiple brands

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  • Susan Biehl

    Is there a way we could select multiple brand for a number and then when making an outbound call, select which brand you are calling from so it gets categorized on the ticket properly? We have a main support number and our IVR goes something like, "Press option 1 for customer support, press two for all other calls." If they press option one, then they get several options for different products. We use this same number to call out with and I would like the agent to be able to select which product they are calling about when making the call, is this possible?

  • Jeremy Clanton

    Can we edit the brand for external numbers?

  • Gail L
    Zendesk Community Team

    Hi Jeremy, 

    No, the external numbers are not part of the multibrand configurations. 


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