Setting up Talk numbers for multiple brands

Note: Talk customers who are not on a Suite plan must also have Support Enterprise to use this feature.

If you support multiple brands, you can add and assign phone numbers for each brand. Calls to and from those numbers will have the associated brand value on the resulting tickets.

To add a new phone number for a brand

1. Click the Admin icon () in the sidebar, then select Channels > Talk.

   Alternatively, if you are on the Brands settings page, click open one of your brands, then click Add a phone number.

2. Click the Numbers tab.

   You might have to scroll up to see it.

3. Click Add phone number.

   

4. Select a phone number, then click Choose number.
5. Click Purchase this number to confirm your choice, then click Finish.
6. Click Edit beside the number you just added.

   

7. Enter a Nickname for the number, then select a Brand.

   The phone number's brand will only be identifiable on the phone numbers page if you include it in the nickname. For example, Omniwear Organics Support.

   

8. Modify any of the settings as needed, then click Update phone number and settings.

To change brands for an existing phone number

1. Click the Admin icon () in the sidebar, then select Channels > Talk .
2. Click the Numbers tab.

   You might have to scroll up to see it.

3. Click Edit beside the phone number where you want to change the associated brand.
4. Select a different brand from the Brand drop-down menu.
5. Click Update phone number and settings.