Setting brand for your Twitter channel (Enterprise)

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  • pstrauss
    Comment actions Permalink

    If I've assigned a Brand to a phone number or created a Branded Help Center, shouldn't tickets that get created those ways be automatically set to the brand? That doesn't seem to be happening on our account.

  • Brett - Community Manager
    Comment actions Permalink

    Hi pstrauss,

    The brands should be set on the ticket based on the Help Center/Phone number they are reaching out to.

    If the brands are not being set you may want to check the events of the ticket to see if there's a trigger that is removing the brand from your tickets.

    Keep us posted!


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