Setting brand for your Twitter channel (Professional Add-on and Enterprise) Follow

professional plan add-on and enterprise plan

If you support multiple brands, you can associate a brand with each of your Twitter accounts.

Tickets created through your Twitter account will have the brand that you associated with that account. If you change brand for a Twitter account, any new tickets will have the updated brand, but any existing tickets will not be updated.

To set brand for a Twitter account

  1. Click the Admin icon () in the sidebar, then select Channels > Twitter.
  2. If you haven't already done so, click Add Twitter account to add the Twitter account you want to monitor.

    For more information, see Adding Twitter accounts to your Twitter channel.

  3. Beside the Twitter account, click Edit.

  4. Select a Brand from the drop-down menu, then click Update Twitter account.

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