Creating new content for review (Guide Enterprise)

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6 Comments

  • Thomas D'Hoe
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    Hi,

    Can you please explain:

    Be sure to note the URL for your work in progress article. If you're not a Guide Manager, you'll need the URL to get back to the article. If you're a Guide Manager you can view a list of all work in progress content.

    Is that correct?

    Because when I'm testing this with an agent that is not a Guide Manager (in Guide Enterprise) I have the possibility to go back to the overview "Manage Articles > Lists" where I can see all the articles where I have permissions to (in my user segment). (See screenshot)

    Thanks to check this.

     

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  • Jennifer Rowe
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    Hi Thomas, 

    You're right. This changed with the update to user permissions that was released a few months ago. Looks like I missed updating that sentence about access in this article.

    Now the following users have access to article lists: Guide Manager and agents with edit permissions. Agents can access only articles where they have edit or publish permissions in article lists. 

    Hope that helps. I'll update the article.

    Thanks for the heads up! 

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  • Brett - Community Manager
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    Hi Thomas,

    Apologies for the delayed response here?

    I was able to replicate this issue on my test account as well. I'm reaching out to our team internally to see what the expected behavior is. This could be a bug or the documentation may be incorrect.

    I'll follow-up once I have additional information :)

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  • Thomas D'Hoe
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    Hi,

    Any feedback about my latest comment?

    Thanks!

    Thomas

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  • Nicole - Community Manager
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    Hi Max,

    That is not currently part of the functionality within Guide, but if you'd like to request that feature, you should post your detailed use case in the Guide Product Feedback Topic in the community. If you haven't posted there before, here are our tips on how to write an effective feedback post.

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  • Max D'Ambrosio
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    Hi,

    Is it possible as part of the review process to make comments on portion of the text within the articles (like in Gdoc)? Again not by opening the article up for public comments but just for internal commenting as part of the review process.

    Thanks!

     

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