Reviewing, approving, and publishing articles with Team Publishing (Guide Enterprise)

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14 Comments

  • Debbie van Cleef

    I would like to be able to plan a publication. For example publish on monday at 8 am. Is that possible?

    1
  • Nicole - Community Manager

    Hi Debbie - 

    Scheduled publishing of articles is not currently available, though I see you did contribute to the Product Feedback thread on that topic. I know it's something that the product teams have on their radar; we will update that product thread with more details if it gets prioritized on the roadmap. 

    If other users are looking for scheduled publishing, please add your vote and your voice here: 

    Schedule articles to publish in Guide

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  • Justin Fenech

    Hi,

    I appear to have lost access to this feature. It has rolled back to the previous way to manage articles and I cannot see any assigned to me, or any that are waiting for approval. 

    Justin 

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  • Keith @ Zendesk

    Hey Justin,


    We'll need to take this to a Ticket for investigation.  I'll be in contact with you shortly over email. 

    Thanks!

    0
  • Jessie Schutz

    Hi Stephen!

    This feature is meant to be used if you need to have submit your article to reviewed by someone else before being published/updated. I hope that clears things up! Let us know if you need anything else!

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  • Jessie Schutz

    Hey Stephen! Sorry for the delayed response.

    Since you'd be using the Team Publishing feature here, you would assign that article to the SME who needs to review before publishing.

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  • Nicole - Community Manager

    Hey Stephen - That's correct. 

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  • Annika Backstrom

    Is there API support for Team Publishing? Can I fetch the draft (waiting for review) version of a published article using the API, and change the article's status via API?

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  • Nicole - Community Manager

    Hi Annika -

    There is not API support for Team Publishing at this point in time. They've indicated that they will be looking to fill some gaps in the API in 2019, but that's as specific as we can get at the moment.

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  • Kelly Sofia

    Hi Nicole,

    Is there a way to see historical comments made during the publishing process? For example, if we have created an article specifically to address a ticket in our support centre, we would like to reference this ticket in the beginning when assigning the article to someone. However I can't seem to find how to view those original comments? I'm probably being completely blind and it's in front of my face :) 

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  • Nicole - Community Manager

    Hi Kelly -

    I think what you're referring to are the notes that you can write when assigning an article. Unfortunately, there is not a way to go back and see these historically; they get overwritten each time the article is reassigned.

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  • Maggie Ungerboeck

    Hi All,

    What do you do if someone makes changes that you don't want to publish? An example - someone makes changes to an article and those changes are incorrect. It's a long article and there are a lot of different changes - what is the recommended way to "reject" these changes so you don't have that article sitting in work in progress or ready for review, etc. for eternity? Or even worse, have it be published by someone else who doesn't realize the information is wrong?

    The only solution I've found is going into the history of the article and reversing all the changes they made but it's time consuming, cumbersome and prone to error. If I try to go back to the last published version and publish that, it still keeps the article at the work in progress or ready for review status.

    Has anyone else run across this? Or is there a solution I'm missing?

    Thanks!

    Maggie

    1
  • Kelly Sofia

    Hi Nicole,

    Do you know if the API to pull articles etc is the same when you're on enterprise vs other plans? There's no modifications to fields etc based on articles being in the publishing workflow (I'm aware from your comment above there's no publishing API to fetch specific information about that). Just wanted to make sure we wouldn't need to modify our processes for pulling data.

    Kel

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  • Nicole - Community Manager

    Hi Kel - 

    Yep, the API provides access to whatever endpoints are relevant to your plan. For example, if there's a feature on an Enterprise plan you don't have access to, you wouldn't be able to access that part of the API. But otherwise the API is not limited by plan type.

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