Reviewing, approving, and publishing articles with Team Publishing (Guide Enterprise)

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13 Comments

  • Debbie van Cleef

    I would like to be able to plan a publication. For example publish on monday at 8 am. Is that possible?

    1
  • Nicole - Community Manager

    Hi Debbie - 

    Scheduled publishing of articles is not currently available, though I see you did contribute to the Product Feedback thread on that topic. I know it's something that the product teams have on their radar; we will update that product thread with more details if it gets prioritized on the roadmap. 

    If other users are looking for scheduled publishing, please add your vote and your voice here: 

    Schedule articles to publish in Guide

    0
  • Justin

    Hi,

    I appear to have lost access to this feature. It has rolled back to the previous way to manage articles and I cannot see any assigned to me, or any that are waiting for approval. 

    Justin 

    0
  • Keith @ Zendesk

    Hey Justin,


    We'll need to take this to a Ticket for investigation.  I'll be in contact with you shortly over email. 

    Thanks!

    0
  • Stephen A Kairys

    Hi,

    In this section: (Reviewing articles to approve or publish):

    https://support.zendesk.com/hc/en-us/articles/360000725648-Reviewing-approving-and-publishing-articles-with-Team-Publishing-Guide-Enterprise-#topic_t1t_tjm_ddb 

    Step 3 says:

    When you are ready, do one of the following:

    • To submit for review, if you've made changes to the article, click the drop-down arrow on the Save button, then select Submit for review.

    But, isn't the article already being reviewed? Why would you re-submit for that purpose?

    Thanks!

     

    0
  • Jessie - Community Manager

    Hi Stephen!

    This feature is meant to be used if you need to have submit your article to reviewed by someone else before being published/updated. I hope that clears things up! Let us know if you need anything else!

    0
  • Stephen A Kairys

    Hey Jessie. Thanks for your response. So, what's the difference between step 1 - designating an article READY FOR REVIEW and step 3 - clicking SUBMIT FOR REVIEW.

    And, when clicked SUBMIT FOR REVIEW, it did not ask me who I want to review the article. So, how would my SME know I want him to review it?

    Thanks.

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  • Jessie - Community Manager

    Hey Stephen! Sorry for the delayed response.

    Since you'd be using the Team Publishing feature here, you would assign that article to the SME who needs to review before publishing.

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  • Stephen A Kairys

    So, I'd assign it to XXX before submitting for review?

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  • Nicole - Community Manager

    Hey Stephen - That's correct. 

    -1
  • Stephen A Kairys

    Thank you so much.

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  • Annika Backstrom

    Is there API support for Team Publishing? Can I fetch the draft (waiting for review) version of a published article using the API, and change the article's status via API?

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  • Nicole - Community Manager

    Hi Annika -

    There is not API support for Team Publishing at this point in time. They've indicated that they will be looking to fill some gaps in the API in 2019, but that's as specific as we can get at the moment.

    0

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