Important: The Knowledge Capture app will be discontinued on August 29, 2024, and is no longer
available to download. Replacement capabilities are now available natively in Knowledge in the context panel of Agent Workspace.
If you create articles using the Knowledge Capture app, Guide admins can view a list of all articles that have been created using the Knowledge Caputure app. This can be useful for reviewing or assigning new articles.
You must be a Guide admin to view the Knowledge Capture article list.
To view the Knowledge Capture article list
- In Guide, click the Manage articles () icon in the sidebar.
Your All articles list opens by default.
- Click Captured Knowledge.
A list of articles created using the Knowledge Capture app appears.
- If you'd like to view an article in the list, click the article's title.
The article opens in edit mode. From there you review the article or assign the article to another user, if you'd like.
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