Reviewing Text history (Talk Basic and Advanced)

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4 Comments

  • Sarah Ichord

    Hello - can we pull the status information into explore anywhere so we can report on the different status' of the texts we send out? Does this information display anywhere in the ticket or just in the message details table? thanks!

    1
  • Brett Bowser
    Zendesk Community Team

    Hey Sarah,

    Thats an excellent question!

    This data isn't available within the Talk dataset in Explore at this time. I'll be sure to mark this as product feedback so our Product Managers are aware your interest in this functionality.

    Cheers!

    1
  • Chris Gould

    Hi Brett Bowser - just wondering if there has been any changes in regards to reporting on SMS messaging in explore?

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Chris,

    I don't have any additional information to share and it looks like we haven't added any SMS metrics to the Talk Dataset according to our Metrics and attributes for Zendesk Talk article.

    I would recommend creating a feedback post in our Feedback on Talk topic and share your use case with our Product Managers there. We've also created a feedback template that you can copy when creating your feedback post.

    I hope this helps!

    0

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