Updating knowledge base articles in bulk

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4 Comments

  • Aaron Stewart

    I'm trying to figure out how to remove labels in bulk. The instructions above say:

    • For change labels, select or deselect labels to add or remove them or enter a new label, then click Change.

    But there is no way to deselect labels. None of the labels are selected when I open the bulk editor. When I check one, I can apply, but I assume that will add it. If I check it and then uncheck it, the Confirm box goes away and I can't do anything.

    How can I remove a label in bulk?

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  • Jennifer Rowe

    Hi Aaron,

    Labels that appear on all the selected articles have a selected box with a checkmark. If you deselect that checkbox, the label will be removed from all the selected articles.

    Labels that appear on some but not all of the selected articles have a selected box with a slash mark. If you click that box, the slash turns to a checkmark (indicating the label will be added to any selected article that doesn't already have it). If you click it again, the box is deselected (indicating the label will be removed from any selected article that contains it).

    I'm going to make that clearer in this article that is specifically about updating labels in bulk, because you are right that it can be hard to figure out.

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  • Aaron Stewart

    Hi Jennifer,

    Thank you! That's definitely what I would have suspected. Mine aren't doing that. I double checked my articles and verified they have some labels, but when I try to bulk update them, none of the labels that are applied are checked or even have the minus. They are all empty.

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  • Jennifer Rowe

    Yea, that doesn't sound right. You might have to contact support@zendesk so they can take a closer look at what's going on. Good luck!

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