Best practices for creating contextual workspaces (Enterprise)

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2 Comments

  • Gabriel Ortiz

    Can I add multiple forms? I only see the option to use one form that the agent can choose from. 

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  • Richie Porr

    Hello Lisa

    Thank you for reaching out to Zendesk.

    A ticket form is a set of predefined ticket fields for a specific support request. You can create multiple ticket forms. For more information about creating and editing ticket forms, see Creating ticket forms to support multiple request types.

    Customers on the Essential and Team plans have access to a single ticket form; therefore, many of the topics on this page will not apply. Professional and Enterprise customers can create multiple ticket forms.

    Please see our article about Managing your ticket forms
    https://support.zendesk.com/hc/en-us/articles/203661636-Managing-your-ticket-forms-

    I’ll go ahead and mark this as tentatively solved, but if you have any additional questions or concerns, simply reply back to this message, which will reopen the ticket automatically.

    From there I would be more than glad to further assist

    Best regards,

    Richie Leslie | Customer Advocate- Tier 1
    Got a question? Ask our Zendesk Community

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