Adding subsections to create more levels in your help center

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19 Comments

  • ecaulfield

    So just to be clear: all of the above instructions and instructions from this page will only work for me if I have a Pro licence? 

    2
  • Brett Bowser
    Zendesk Community Manager

    Hey Ecaulfield,

    Subsections are only available on Guide Enterprise so you'd at least need to at least be subscribed to that plan level to have the functionality available.

    Let me know if you have any other questions!

    0
  • ecaulfield

    Hi Brett, thanks for the reply. The company I work for is an existing customer of Zendesk. Is Guide Enterprise something that can be added on to our current license/subscription? Or is it normally bundled into a specific licence?

    0
  • Brett Bowser
    Zendesk Community Manager

    Hey Ecaulfield,

    The owner of your account should be able to upgrade your Guide subscription as mentioned here: Viewing and managing your subscription

    If you have a managed account, your account owner would need to reach out to their account rep to assist further.

    Let me know if that doesn't make sense!

    0
  • Michael Clarke

    I've followed all of the steps in the various articles to allow for subsections to be used, but I still don't seem to be able to set the hierarchy for the sections/subsections.

    The hierarchy only allows me to select a Category on the Edit Section page.

    There's no way to drilldown further.


    1
  • John Espina
    Zendesk Customer Care

    Hi Michael,

    In regards to that, we appreciate you following the steps on this article but as per checking currently, there is a way to enable the hierarchy of the sections/ subsections. However, you can always send feedback/ post comments on our community channel regarding this: https://support.zendesk.com/hc/en-us/community/posts/new

    John Espina | Customer Advocate

    0
  • 朱肇平

    Need to know what it looks like in the Help Center when the number of subsections is 3 & 4 & 5

    or

    Demo Stations  ? 

    0
  • Ifra Saqlain
    Community Moderator
    Zendesk Luminary
    Most Engaged Community Member - 2022
    Most Engaged Community Member of The Year - 2021

    Hey JP,

    The subsections in the Help Centre looks like this:

    In default Copenhagen theme - Section Page

     

    You can change the sequence of subsection and articles code. Move your subsection code after the articles code then it will look like:

     

     

    and depends on you that how you want to show the subsections on the category and section page. You can add the subsection code into your category and section page then you can use the CSS to change the UI. You can make subsections as a accordion, list, list with the icons to identify easily, etc.

    You can share the screenshot here that how you want to show subsections on your template then I can explain more about your query.

     

    Thanks

     

     

     

     

    0
  • Patrick Leahy

    Hi,

    I want to manually arrange the order of the articles in a section. I followed the instructions above. Get to the section etc. But I don't get a list of the articles so that I can rearrange them.

    Must you have a particular license to do this?

      

    0
  • Ifra Saqlain
    Community Moderator
    Zendesk Luminary
    Most Engaged Community Member - 2022
    Most Engaged Community Member of The Year - 2021

    Hi, 

    If you have your own sandbox then you can re-order the articles. Follow the below steps:

    1). Go to the Guide Admin.

    2). You will get the left sidebar, click the icon, highlighted by a red border.

     

    3). After clicking, you will reach the window you have seen in the above screenshot.

    4). Click the category of that section where you want to re-order the articles, via clicking on the dots, see in the below screenshot.

    5). After clicking, you will reach to all the sections, now select that one section where you want to re-order the articles and click the dots again.

    Now you have all the articles to re-orders.

     

    Now you can re-order the articles because you have been reached.

     

    If any confusion do let me know :)

    Thanks

    Team Diziana

     

    0
  • Silas Johnson

    We have a suite growth subscription. Is there any way to just upgrade GUIDE to enterprise without upgrading the whole suite subscription to enterprise? 

    Thank you!

    1
  • Jeff C
    Zendesk Customer Care

    Hi Silas,

    Suite plans are bundled to have each product to be on a specific plan. I am afraid it is not possible to upgrade a product in a Suite plan. You many want to consider working with your Zendesk Sales Rep on what alternatives would be available to you.

    0
  • Joshua Bentley

    My question here may be better for the Explore community. I'm trying to do a report on # of views and we have several subsections with the same title. For example, there is a "Getting Started" subsection for each of our products. When I use Explore, it bundles up the view count for any subsection that shares the same title. 

    I see that I can add the section ID to the query, but that doesn't help me since I'll have to look up each ID and create a customer attribute for it. Is there any easy way to show the complete path of a section/subsection/article in situations like our?

    0
  • Dane
    Zendesk Engineering
    Hi Joshua,
     
    For Zendesk Guide queries, the only attribute available for article sections are Article section ID and Article section title. There's no other attribute that can be used to narrow down queries based on sections.
    0
  • Roy Bramer

    I have the same problem as Michael has. 

    In the hierarchy I only see the Category?
    How can I activate that I also see the the sections within the selected Category?.

    Grtz. Roy

    0
  • Ifra Saqlain
    Community Moderator
    Zendesk Luminary
    Most Engaged Community Member - 2022
    Most Engaged Community Member of The Year - 2021

    Hi Roy Bramer,

     

    I think it's because of your Plan.

    You must have Enterprise Plan or plus and then the code of sections/subsections must be added on your templates.

     

    Thanks
    Team

    0
  • Roy Bramer

    Team Diziana,

    As far as I can see we are invoiced for the Enterprise Subscription and our template has the following code: 

    {{#if section.description}}
            <p class="page-header-description">{{section.description}}</p>
          {{/if}}
          {{#if section.sections}}
            <ul class="section-list section-list--collapsed {{#if settings.content_layout_columns}}single-column-layout{{/if}}">
              {{#each section.sections}}
                <li class="section-list-item">
                  <i class="fas fa-folder"></i>
                  <a href="{{url}}">
                    <span>{{name}}</span>
                  </a>
                </li>
              {{/each}}
            </ul>
          {{/if}}

          {{#if section.articles}}
            <ul class="article-list {{#if settings.content_layout_columns}}single-column-layout{{/if}}">
              {{#each section.articles}}
                <li class="article-list-item {{#if promoted}} article-promoted{{/if}}">
                  {{#if promoted}}
                    <svg xmlns="http://www.w3.org/2000/svg" width="10" height="10" focusable="false" viewBox="0 0 12 12"
                         class="icon-star" title="{{t 'promoted'}}">
                      <path fill="currentColor"
                            d="M2.88 11.73c-.19 0-.39-.06-.55-.18a.938.938 0 01-.37-1.01l.8-3L.35 5.57a.938.938 0 01-.3-1.03c.12-.37.45-.63.85-.65L4 3.73 5.12.83c.14-.37.49-.61.88-.61s.74.24.88.6L8 3.73l3.11.17a.946.946 0 01.55 1.68L9.24 7.53l.8 3a.95.95 0 01-1.43 1.04L6 9.88l-2.61 1.69c-.16.1-.34.16-.51.16z"/>
                    </svg>
                  {{/if}}
                  <a href="{{url}}" class="article-list-link" title="{{title}}">{{title}}</a>
                </li>
              {{/each}}
            </ul>
          {{else}}
            <a href="{{section.url}}">
              <i class="section-empty"> {{t 'empty'}} </i>
            </a>
          {{/if}}

     

    But also if I copy the template and replace it exactly by your code and set is a the live template,  I still cant select the sections within a category when I create a section.
    Hope you can help!.

    Grtz. Roy

    0
  • Ifra Saqlain
    Community Moderator
    Zendesk Luminary
    Most Engaged Community Member - 2022
    Most Engaged Community Member of The Year - 2021

    Then you can create a ticket: https://support.zendesk.com/hc/en-us/community/posts/new

     

     

    0
  • Ifra Saqlain
    Community Moderator
    Zendesk Luminary
    Most Engaged Community Member - 2022
    Most Engaged Community Member of The Year - 2021

    @Roy Bramer, you have section to create a subsection under parent section.

    Ex.

    i). Create a Category.

    II). Create a Section under that Category.

    III). Create a Section again. Then, you will get the Category (Select it), you will get a Section (Select it) and then save your new Section under this parent Section.

    0

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