When will my account be suspended if I don't pay for my subscription?
For credit card customers:
The account is suspended 22 days after the renewal date. Your Zendesk portal will have limited functionality. After 29 days of the renewal date, your account will be canceled and you will no longer be able to access the account. For more information, see Preventing account suspension.
If you cannot access your account contact your account representative to update your payment details, or contact Zendesk Customer Support for temporary (limited access) account reactivation to allow your account owner to update that payment method.
For manual invoice customers:
When an invoice reaches 65 days past due, your account is suspended. For more information, see Preventing account suspension.