Answer Bot usage is measured in resolutions per billing month. Answer Bot is available on all plan types. The number of resolutions available in your account is determined by the plan you're using, and you can purchase bundles of additional resolutions if you find you need more.
This article addresses some common questions about Answer Bot resolutions, including:
For more information about Answer Bot functionality, see Understanding everywhere you can use Answer Bot.
How are resolutions determined?
Answer Bot resolutions are counted when an end user takes a certain action. Resolution-using actions are determined by how the end user interacts with Answer Bot. More than one of the scenarios below may apply to your usage, depending on how you've deployed Answer Bot.
- In Support emails: When suggestions are sent via email notifications, and the end user clicks Yes, close my request.
- In the Web Widget: When suggestions are offered through the embedded widget, and the end user clicks Yes.
- In a webform: When suggestions are offered through a web form channel, and the end user clicks Yes, close my request.
- In a Zendesk messaging channel: When suggestions are made in a feedback flow, and the end user clicks Yes, problem solved.
If you're using the Answer Bot API, every 100 API requests is equal to one Answer Bot resolution.
How many resolutions do I have?
The number of available Answer Bot resolutions per month available to you depends on the Zendesk Suite or Support plan you're using.
|Plan type||Available Answer Bot resolutions per billing month|
|Suite Enterprise Plus||5000|
How can I get more resolutions?
If you find you're running out of Answer Bot resolutions before the end of your billing month, you can purchase bundles of additional resolutions.
|Resolutions||Price per resolution (In USD)||Monthly pricing (in USD)|
|Up to 100||$1||$100|
|Up to 500||$0.95||$475|
|Up to 1,000||$0.90||$900|
|Up to 5,000||$0.80||$4,000|
|Up to 10,000||$0.70||$7,000|