Blocking unwanted callers (Professional and Enterprise)

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  • Stephen Belleau

    This is great news! We've been eagerly waiting for this feature.

    One pain point is that we don't have an option to leave a note when blocking a number. It would be ideal if we could have a way to track context for why a number or condition is being blocked. For example, we would like to be able to audit blocked numbers periodically in case of policy changes, or if a number is only meant to be blocked temporarily.

  • Brett - Community Manager

    Thanks for sharing this feedback Stephen!

    I also recommend cross-posting this in our Talk Product Feedback forum to help provide visibility to our Product Managers as well as other users in need of a similar functionality.

    Cheers :)

  • Alan Sanders

    It would be nice to have a drop down in the upper right corner of the user tab that allows you to block the number right next to the "Suspend Access". Blocking a number by having to enter the settings area is pretty cumbersome.

  • Patrick Silverwise

    This is a great enhancement and I'll start using it today.  Per office procedure we allow every inbound call to create a ticket, and then call back to determine if unwanted. If so, we Mark the ticket as SPAM to block any subsequent calls creating a new ticket.  Having an import function to pull these numbers into the blocked numbers list would be great since we have over 300+ of these. =) 

  • Brett - Community Manager

    Thanks for sharing your feedback Patrick and Alan!

    Would you be willing to cross-post this in our Talk Product Feedback forum as well?

    That will be the primary topic our Talk Product Managers will view when taking feedback from other users.

    Thanks again!

  • Kaylee

    Pretty unfortunate this this BASIC function does not apply to all Talk programs. 

  • Brett - Community Manager

    Hi Kaylee,

    Completely understand where you're coming from and I do wish I was able to provide you with another alternative.

    If you'd like, I'd be happy to get a ticket created on your behalf and pass this over to your Account Executive to discuss further.

    Let me know!

  • Sebastian

    What talk plans include this feature? We currently have a legacy plan (Talk Advanced) i thought this was equivalent to the professional plan, am i mistaken?

    If so is there a place i can see the differences between legacy plans and the newer ones?

  • Brett - Community Manager

    Hi Sebastian,

    You can view a list of our Talk Legacy plans and their equivalent listed here: About Zendesk Talk plan types

    However, newly released Talk features will only be available on the new Talk pricing plans. If you'd like access to block callers, you'd need to upgrade to the new pricing model.

    Let me know if you want me to get you in contact with your Account Executive to discuss this further.


  • Gary

    Is there any future plan to create a public API endpoint to modify the blocked number list?


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