Fastpath: Admin > Settings > Tickets > CCs and Followers
Note: We are gradually rolling out a new CCs experience starting in May 2019. The rollout will last several weeks. This article describes the new experience. Depending on your plan type, it may take a few weeks for the new experience to reach your account, and you will need to migrate your account.
This is a complete list of documentation about CCs and followers.
Documentation
Configuring CCs and followers
Using CCs and followers
Migrating to CCs and followers
If you aren't sure whether you have migrated your account, click the Admin icon (
) and then select Settings > Tickets. If you see the Set up CCs and followers button, you haven't migrated yet.
7 Comments
If our account is from before May 2019 and we don't migrate, will it happen automatically at some point or could we just continue to use CCs the way they are indefinitely?
Hi @Dylan - the legacy CC feature will be end of life eventually (no date yet) so at some point you will need to migrate to the new feature.
What are CCs and Followers?
@Lee-on - you now more seamlessly and confidently communicate with others on a ticket with email CCs, and other agents can follow what’s going on privately with our new followers functionality.
Hi all
With this new update to CCs and followers, will it also include a basic forwarding function to non-Support user?
Best
Krzysztof
We would like to activate the cc and followers but don't see the new options. Can we get it added to our account now?
Hi
Same question as above, when we can start using it?
Best
Krzysztof
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