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25 Comments

  • Amanda Qin

    how to cancel a product in trail? 

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Amanda,

    The instructions provided above will help with canceling a trial account. Are you running into any issues on your end when you navigate to Admin Center > Billing > Subscription > Go to Cancellations?

    Additionally, your trial will automatically be canceled once it has expired.

    Let me know if you run into any issues.

    Thanks!

    0
  • anirudhkitt gmail.com

    Is there a way I can restart my subscription ?

    I have a domain savhrms.zendesk.com

    I had cancelled my account as I was using it for DEVELOPMENT purposes. I would like to restart the subscription. How should I do that ?

    0
  • Brett Bowser
    Zendesk Community Team

    Hi Anirudhkitt,

    If you'd like to start up a new subscription, you can navigate to zendesk.com/register to create a new trial. If you'd like to use your previous subdomain, I'll need to get a ticket created on your behalf and pass this over to our Customer Advocacy team for further assistance.

    Let me know!

    0
  • idelfran pinheiro silva

    Quero reseta minha senha

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  • Brett Bowser
    Zendesk Community Team

    Oi idelfran,

    Você pode redefinir sua senha navegando para subdomínio.zendesk.com/access/help. Substitua subdomínio pelo subdomínio de sua própria conta do Zendesk.

    Você também pode redefinir sua senha usando estas instruções: Alteração da sua senha

    Espero que isso ajude você!

    0
  • Attila Németh

    Hi,

    Our trial has already expired when we decided to switch to an Enterprise account for 2 agents. Unfortunately, I am not able to access the Admin Center to upgrade. I would like to keep the credentials of the trial account to serve as the main admin account in the future.

    Please advise on how to proceed.

     

    Attila

     

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Attila,

    I'm going to create a ticket on your behalf so our Customer Advocacy team can dig into this further for you. You'll receive a follow-up email shortly stating your ticket has been created.

    Cheers!

    0
  • Helle Buhl

    HI - We have a managed account. I have canceled the account from the 26/09/2019.

    I have got a confirmation - ticket #4654755 but nothing has happened yet.

    I need you to close down all access to our account. 

    Support could not help me - but who I'am going to contact then?

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Helle,

    So sorry to hear your account hasn't been canceled yet. It looks like there has been some miscommunication on our end so I do apologize for that. I'm going to reach out to the appropriate team to have them take a look at your ticket and follow-up with you.

    Appreciate you bringing this to our attention and please do let me know if you have any other questions in the meantime :) 

    Cheers!

    0
  • Roberto Chem

    Hola quiero agregar mas agentes actualmente manejo 5 en un esquema anual, deseo agregar mas pero en un esquema manual, como puedo hacer esto y que pasa con el monto que ya fue pagado anualmente por 5 agentes ?

    0
  • Phil Verzosa
    Zendesk Customer Advocate

    ¡Hola Roberto! ¿Quiere decir que va a cambiar su facturación a mensual en vez de anual? También puede hacerlo en la página de suscripción. Debería ver un menú desplegable para la facturación y seleccione mensual. La facturación mensual se reflejará cuando finaliza su ciclo de facturación actual, por lo que no se le cobrará de inmediato cuando cambie la facturación a mensual. Puede consultar su ejecutivo de cuentas para más información.

    0
  • Lipin Nambiar

    We signed up for a trial and accidentally we made the payment for 01 years as well, still the trial period not completed, how can we cancel and get a full refund.

    Kindly assist

    0
  • Devan - Community Manager
    Zendesk Community Team

    Hello Lipin Nambiar,

    I've gone ahead and created a ticket on your behalf, so one of our advocates can work out this issue for you asap.

    Best regards. 

    0
  • Lipin

    I am using a one-year-old account only for support service in the essential plan which also includes and after products like Guide, Talk and Chat which are all in Lite plan and we are not even using it. But the last auto deducted payment had deducted some extra amount for Talk service which we are not using (UAE this service even not available) by auto upgrading the same from Lite to Team for 5 agents. (We are using 8 agents for support). So kindly advise how can I cancel this Talk service and get the refund of that amount deducted for Talk service in Team plan.

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Lipin,

    We've passed your ticket over to the appropriate team so they can assist further with your questions. You'll receive a follow-up email once they're able to take a look at your ticket :)

    Cheers!

    0
  • Lipin

    Dear Brett, 

    Still, I haven't received any updates on this issue raised. I have personally called the global office number mentioned in the contact and Ms. Love Penuliar informed me that this will inform the finance team and request to take it as a priority. 

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Lipin,

    Looks like their team is experiencing a high volume of tickets at this time. I went ahead and bumped the priority to see if we can get eyes on this faster.

    Thanks for bringing this to our attention!

    0
  • George Manning

    Why does billing not show costs? More importantly, how do I see how much my current subscription costs, and how can I get pricing for more subscriptions? Licenses are visible but not costs.

    1
  • Devan - Community Manager
    Zendesk Community Team

    Hello George Manning,

    You should be receiving an invoice with each billing cycle that will highlight the cost of each payment being sent to Zendesk. If you are not receiving this or have further questions regarding your account, I would recommend reaching out to our Advocacy team via Chat so they can look into the details of your subscription.

    Best regards. 

    -1
  • Antoine Rouvroy

    Hi,

    You wrote :

    "At the bottom of the page, click Go to Cancellations. A list of products you can cancel appears."

     

    But it doesn't appear anywhere anymore. Can you tell me how we can cancel Zendesk subscription

     

    thanks

    0
  • Devan - Community Manager
    Zendesk Community Team

    Hello Antoine, 

    Would you be able to share a screenshot with us of what your interface appears to show when trying to cancel your account?

    Best regards. 

    0
  • George Manning

    https://support.zendesk.com/hc/en-us/articles/360022177774/comments/360005436714 

    "You should be receiving an invoice with each billing cycle that will highlight the cost of each payment being sent to Zendesk." Thanks for your reply Devan - Community Manager. I took over responsibility a few months ago, and can search my email for invoices since then, however, I prefer to access Zendesk account information in the Zendesk application rather than my email application. And there doesn't appear to be an easy way to get billing information from before I took over.

    We use nearly 50 Web applications, and only Zendesk lacks the ability to look up 12-18-24 months of billing information. 

     

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  • Antoine Rouvroy

    Here is a screenshot Devan:

     

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  • Devan - Community Manager
    Zendesk Community Team

    Hello Antoine Rouvroy,

    My apologies for the delayed response. Can you describe what happens when you click on the manage button?

    Best regards. 

    0

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