Understanding ticket channels in Explore

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  • Kay - RealConnections (NL)

    How is the web widget channel shown in Explore?

  • Ricardo

    Hello, Kay,

    In Explore, web widget is displayed as belonging to the web channel.

    I am going to ask the Docs team to add that info to the article. Thanks!

  • Rob Stack

    Hi Kay, thanks for pointing this out. I've now added Web Widget to the article (thanks also Ricardo!).

  • Elizabeth Toy

    Lumping the Support Web Form and Web Widget into the same channel (Web) in Explore is not ideal. They're distinctly different ways of getting in touch. You've separate out Mobile and Mobile SDK—I would think Web and Web Widget would be a similar case.

  • Brett - Community Manager

    Hi Elizabeth,

    Completely understand where you're coming from here. I would also recommend sharing your feedback in our Explore Product Feedback forum.

    Appreciate you taking the time to share this with us!


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