Creating queries

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9 Comments

  • Niels
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    Hi,

    I am not able to see a dataset or dashboard for "Talk". How do I retrieve this data?

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  • Patrick Bosmans
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    Hello Niels,

    I have created a ticket on your behalf to get some account specific information.  You should be getting an email from us shortly.

     

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  • Judd Higgins
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    The article seems to be missing the link to the video "Creating queries (1:14)"  Am I missing something?

    Thanks!

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  • Rob Stack
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    Hi Judd, thanks for the question. The video was removed due to product changes leading up to release. I've changed the article to remove the reference to it. I'm sorry for any confusion.

    1
  • Celia Johnson
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    This video looks to be very out of date, that's not what anything looks like in the interface.  Additionally, the steps below the video do not cover the same content as the video, which is unfortunate for folks who can't see the video or are hearing impaired, as there's also no captions. 

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  • Beth Yoder
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    Can anyone advise about visibility of queries? If we have many unrelated agents/ analysts/ managers creating internal reports and dashboards, is there a way to adjust settings so that we can only see certain reports/dashboards as we did in Insights? Thank you. 

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  • Kristie
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    Is it possible to create a non-numeric query?

    I'd like to create a wordcloud to see the most common words written in or the most common ticket tags used. But it seems that I can only create numeric queries?

    Thank you.

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  • Rob Stack
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    Hi Kristie, if you add COUNT(Tickets) to the Metrics panel and Ticket Tags to the Columns panel, then set the visualization to Word Cloud, that should give you the results you want. Hope this helps.

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  • Kristie
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    Thanks, Rob! That got me what I wanted.

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