Agents and visitors can share screenshots, PDFs, and other relevant files during a chat session directly from the dashboard or widget. By default, file sharing is enabled for Team, Professional, and Enterprise plans.
For information about how to share files in a chat session, see Sending files in a chat.
- PDF (.pdf)
- PNG (.png)
- JPEG (.jpeg)
- GIF (.gif)
- Text (.txt)
If you don't want agents and visitors to share any file types, you can disable file sharing completely.
- From the dashboard, select Settings > Account > File Sending tab.
- Click Off in the upper right-hand side.
- Click Save Changes.
You can also choose to allow additional file types by adding them to the allowed file types list. Keep in mind that certain file types, such as executable (.exe), might not be safe, so exercise caution when allowing additional file types. Also note that if you allow compressed file types, such as ZIP (.zip), you're also allowing any file types the compressed file might include.
- From the dashboard, select Settings > Account > File Sending tab.
- Select the option to allow additional file types.
- Enter the extensions of the additional file types you want to allow separated by a comma.
- Select the check box to accept the risk associated with file types you choose to accept.
- Click Save Changes.
4 Comments
Is this option available for web forms too?
Hello Kelly,
So regarding web forms, Guide does have the ability for file sharing to take place, but it does work a bit differently. I've gone ahead and linked an article that goes into more detail regarding this feature. Let us know if there is anything else we can help with and have a great day.
is there any way to disable file sending option only for Visitor not agent. when i disable File Sending, it is disabling for both agent and visitor but I need to disable only for visitor, please respond ASAP
Hey Mohan,
This setting is account wide so I'm afraid if you disable this option then it would disable for both agents and end-users.
Let us know if you have any other questions!
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