Editing your chat notification settings

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5 Comments

  • fernando.silveira
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    There's a way to setup the chat sound appears just to the online agent, thats receives the chat request? Here's the chat employees are complaning about everyone hear the chat sound, even if they're not reciving the chat request!

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  • Jessie Schutz
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    Hi Fernando! Welcome to the Community!

    I just want to make sure I understand what's happening here. Are your agents getting the chat notification sound on their own computers (through their headphone or speakers?), even though they're not getting the chat request? Or are they just hearing the sound coming from someone else's computer?

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  • fernando.silveira
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    Thats right. They're getting the chat notification sound on their own computers (through their headphone or speakers.

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  • Doris Li
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    Other CRM software has options allowing chat agents to upload their own sounds for notifications.  Would this be a feature that can be added in the future?

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  • Nicole - Community Manager
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    Hi Doris -

    I don't believe this is currently on the product roadmap. However, you could post your idea to the Chat Product Feedback topic in the community for the product managers to consider.

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