Creating standard calculated metrics and attributes

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35 Comments

  • Taline Moroyan

    Thank you Rob Stack Violeta Micu! This was helpful! Is there a way to re-label the data tip names like how I did with the legend?

    0
  • Brandon Tidd
    Community Moderator

    Hi Taline Moroyan,

    This article should get you pointed in the right direction, specifically:

    Hope this helps!

    Brandon Tidd
    729 Solutions

    1
  • Jahn Jerenz Bronilla

    Hi Team - trying to create Same Day Resolution (SDR) Metric in Explore however, it seems that some values are not being captured.

    Should be Ticket Created Date = Ticket Solved Date like the below:


    However, there's some result that are incorrect. See sample:
    Here's the calculation I created.


    Can someone help me identify what's wrong with my calculation?

    Thank you
    Jerenz

    0
  • Bonnie Leib
    Zendesk Customer Advocate

    Hi Jerenz! It looks like we were able to help you with this question via a ticket. I'll just share the metric my colleague helped you with here, in case anyone else is following along the conversation.

    IF ([Ticket created - Date]=[Ticket solved - Date])
    THEN [Ticket ID]
    ENDIF

    0
  • Jahn Jerenz Bronilla

    Hi Bonnie Leib - yes and totally helpful :) Thanks for your help.

    0

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