Using forecasting to predict results



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Rob Stack

Zendesk Documentation Team

Edited Mar 05, 2025


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16 comments

I am trying to forecast by quarter for staffing needs. When I try, I am only getting forecasted results for Q4. I am not sure what I am missing, I have tried different options for the values to predict and the number of values per cycle & I always get either only 2024 Q4 or Q4 for the next 4 years. 

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Hi James Skene

Thanks for bringing this to our attention. I've created a ticket on your behalf to better assist you with this issue. One of our Advocates will reach out to you for further assistance. 

Thanks! And, have a great day! 

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Any idea what is going wrong here? I have followed the article and in April, I had no months forecasting minus tickets but now I do

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It would be great if you could specify a specific date to forecast up to rather than a fixed number of values. This would help me create neat quarterly forecasts which I can set up and leave without the data going beyond the quarter.

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I'm now in Week 3 of Support trying to understand why this tutorial, and the tool in general, don't work. :\ 

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Following the tutorial and unable to get results either. I get the error "You need to have data for at least 2 cycles to forecast your result. Your current cycle length is 2" 


Edit: You get this error if you have forecast set to rows not columns. One problem solved! 

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Hi Otter.ai,
 
That definitely seems odd. You are using the recommended attribute year and week.
 
I'll create a ticket for you to investigate on this one further. Please wait for my update via email and let's start from there.

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This chart doesn't look right because it jumps up in value drastically.

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Hi Cristina Marie Deane
Your company isn't in trouble :)

Indeed those results seems odd, I created a ticket for you in order to take a look directly at what went wrong. You should receive a notification about it soon. 

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Hi there, Zendesk Team!

I was trying out the tutorial above and am currently scratching my head at finding the following results:

Is there something I'm doing wrong here - or is my company in trouble? 🤣

Thank you in advance!

 

 

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