If your account has the viewer role, you can view any dashboards that have been shared with you in the dashboards library, including the pre-built dashboards. If you're an editor, you can view any pre-built, shared, or owned dashboards in the dashboards library. Use this article to learn about how to access dashboards.
To learn about how to share dashboards, see Sharing dashboards.
To view a dashboard
- Click the dashboards library icon (
). You also start in the dashboards library when you select Explore (
) from the product tray (
) in Zendesk Support. - Click the Settings icon (
) to the right of the dashboard name you want to view. 
- Select Open from the settings drop-down list.
The dashboard opens for you to view.
You can also open a dashboard by clicking the dashboard name.
Note: The information displayed on a dashboard is refreshed every hour when you use
Zendesk Explore Professional or Enterprise, and every day when you use Zendesk
Explore Lite.
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