Viewing shared dashboards

If your account has the viewer role, you can view any dashboards that have been shared with you in the dashboards library, including the pre-built dashboards. If you're an editor, you can view any pre-built, shared, or owned dashboards in the dashboards library. Use this article to learn about how to access dashboards.

Note: The information displayed on a dashboard is refreshed every hour when you use Zendesk Explore Professional, and every day when you use Zendesk Explore Lite.

To learn about how to share dashboards, see Sharing dashboards.

To view a dashboard

1. Click the dashboards library icon ().

   You also start in the dashboards library when you select Explore () from the product tray () in Zendesk Support.

2. Click the Settings icon () to the right of the dashboard name you want to view.

   

3. Select Open from the settings drop-down list.

   

   The dashboard opens for you to view.

   You can also open a dashboard by clicking the dashboard name.