Explore FAQ: Using Explore

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7 Comments

  • Lana
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    I'm confused about this statement :

    "How often does the data in an Explore report update? For Explore Lite: Each day at midnight in the timezone of the account."

    But why my Explore Lite account didn't update each day at midnight? (subdomain: uangteman)

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  • Rob Stack
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    Hi Lana, the "11 days" in your screenshot is the last time that particular dashboard was updated, i.e. that you or somebody else made a change to it. It doesn't refer to the time the data shown in the dashboard was updated from your Zendesk products.

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  • Gef Faelden
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    any way to circumvent this? i can't do the metrics i want to track. 

    • Only partial results are returned by my query and an error message is displayed. What's going on?

      To limit performance issues, Explore currently returns only the first 50,000 rows from a query. To successfully run the query, consider using a filter to limit the results returned (see Adding metrics and attributes to queries).

     
     
     
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  • Dave Wygonowski
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    I have converted my previous insights report to explore.  I have the report being emailed to me.  In the email is a zip file with the name I gave it.  When I open the zip I see a completely different name of the .xlsx file.  When I try to save/extract it out I get an error msg that the file is too long;

     

    Is there a way to have the same name for the zipped file as is the zip file itself?

     

     

    Please advise.

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  • Rob Stack
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    Hi Dave Wygonowski thanks for this feedback. I've put your request into a ticket to investigate this and, if necessary, get it fixed. Thanks for pointing this out!

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  • Rob Stack
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    Hi Gef Faelden I see you've posted this in our feedback forum also. We're definitely aware of this and will provide updates as soon as possible.

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  • Monica
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    In regards to Only partial results are returned by my query and an error message is displayed. What's going on?, I do not get a persistent error message and I've not seen one pop-up.  The query running iconography disappears and it's blank.  I've had this issue with trying to pull the Ticket IDs for a specific day for Answer Bot recently.  I don't recall the previous queries I also experienced this on.  The only option for further slicing as the answer suggests would be to cut it by hour of day and then have to export a subset of hours until I have the full day.  This is not ideal.  It's preferred that when a query is too large in Insights/GoodData that it offers you the opportunity to export the results.

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