Setting up Zendesk Support in Chat

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9 Comments

  • Bharath Kashyap

    Hi Nora,

    Am not having Zendesk Support tab in my chat dashboard.

    This is what am having under my domain https://ocset.zendesk.com

    Can I know how to get Zendesk support tab as am looking for Ticket integration to my Zendesk Support ?

    0
  • Nicole S.
    Zendesk Community Team

    Hi Bharath,

    Do you have a Zendesk Support account set up already?

    2
  • Bharath Kashyap

    Yes we have Zendesk support account as https://ocset.zendesk.com

    0
  • Velma Balluta

    hi my name is velma balluta and i was just saying that how can you sign in to chat?

     

    0
  • Brett Bowser
    Zendesk Community Team

    Hi Velma,

    If you have Chat integrated with Support you should be able to select the Chat icon from your Product Tray as shown in the screenshot below:

    If you have a standalone Chat account you can navigate to dashboard.zopim.com and enter your login credentials from there.

    Hope this helps!

    0
  • Sandra Parker

    We are a software development company. Can we use it to communicate with our website leads?
    We have tried quite a big number of tools in search of the most organized solution. My colleague advised Zendesk though I thought it serves a different purpose, doesn't it?

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Sandra,

    If you're looking to discuss how Zendesk can meet your business needs, I'd be happy to get you in touch with our Sales team to discuss this further. Before doing so, what sort of questions did you have for us? Any additional information you can provide is greatly appreciated :)

    Cheers!

    1
  • Waseem Khan

    Hi All,

    Once user ends the chat will the zendesk sends chat details to customer's email id? 

    Regards,

    Waseem Khan

    0
  • Aubree Rose Mia
    Zendesk Customer Advocate

    Hi Waseem,

    If you are referring to the chat transcripts, then, yes, these will be sent to your customers as long as you are using both Zendesk Support and Chat products. You can look at using automatic ticket creation with public transcript visibility. For more information, please check it here: Setting up Zopim Chat in Zendesk

    I hope that helps!

    0

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