The process described in this article are relevant to customers using Zendesk Chat Phase 4. To determine which version you’re on, see Determining your Zendesk Chat account version.
Link your Zendesk Chat account with Zendesk Support to manage chats and tickets from one place. You must be an administrator or the account owner to complete these steps.
To set up Zendesk Support in Chat
- Open your Chat dashboard at subdomain.zendesk.com/chat.
- At the top of the page, click the Zendesk Product Tray icon (
) . - Agree to the Terms of Use and Privacy Policy, and click Try Support for Free.
- Follow the onboarding instructions to complete the installation.
9 Comments
Hi Nora,
Am not having Zendesk Support tab in my chat dashboard.
This is what am having under my domain https://ocset.zendesk.com
Can I know how to get Zendesk support tab as am looking for Ticket integration to my Zendesk Support ?
Hi Bharath,
Do you have a Zendesk Support account set up already?
Yes we have Zendesk support account as https://ocset.zendesk.com
hi my name is velma balluta and i was just saying that how can you sign in to chat?
Hi Velma,
If you have Chat integrated with Support you should be able to select the Chat icon from your Product Tray as shown in the screenshot below:
If you have a standalone Chat account you can navigate to dashboard.zopim.com and enter your login credentials from there.
Hope this helps!
We are a software development company. Can we use it to communicate with our website leads?
We have tried quite a big number of tools in search of the most organized solution. My colleague advised Zendesk though I thought it serves a different purpose, doesn't it?
Hey Sandra,
If you're looking to discuss how Zendesk can meet your business needs, I'd be happy to get you in touch with our Sales team to discuss this further. Before doing so, what sort of questions did you have for us? Any additional information you can provide is greatly appreciated :)
Cheers!
Hi All,
Once user ends the chat will the zendesk sends chat details to customer's email id?
Regards,
Waseem Khan
Hi Waseem,
If you are referring to the chat transcripts, then, yes, these will be sent to your customers as long as you are using both Zendesk Support and Chat products. You can look at using automatic ticket creation with public transcript visibility. For more information, please check it here: Setting up Zopim Chat in Zendesk
I hope that helps!
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