Browsing your site's visitors

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10 Comments

  • Meghan Howard

    Curious why does the Zendesk visitors view show less visitors than google analytics? Is there something it's not counting? 

    Thanks!

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  • Meghan Howard

    Today ZenDesk is showing more than GA. What is the discrepancy?

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  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Meghan,

    The difference in number is usually due to the timezones being different. Also, I have seen cases where visitors block GA and the events don't get sent but the chat gets recorded.

    If you need more help troubleshooting the difference, please email chat@zendesk.com

    -Ramin

     

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  • tanya

    I am logged into zendesk using the Admin account still i am not able to see list of user logged into the zendesk.

    Please help.

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  • Heather Rommel
    Community Moderator

    Hi Tanya,

    I'm wondering if you have these options on your Chat? 

    Monitor:

    Team:

     

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  • Josh

    This also doesn't show for me either. I enabled Agent Workspace and it goes away. I disable agent workspace, i can see visitors again. I write into the support team they have no clue.

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  • jack gettar

    Hi, i use zendesk on my phone with the zendesk app, when a visitors joins my site i get a notification at the top of my phone, or 'homescreen when phone is locked' regarding a new site visitor..

    However when I click on this notification it brings me to my zendesk app.. and it doesn't show the visitor in the visitor's list.. ( i tried this myself while i was still on my site ) so it couldn't be that the visitor has left that quick.. they ONLY show up when they initiate a chat with me first! 

     

    I'd like to see the visitor's and be able to send them a message before they sent me one! 

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  • Josh

    Zendesk gave up on their chat product

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  • jack gettar

    it just doesn't make sense that my visitors do not show in list.. i DO get an push notification regarding new incoming visitors.. but they just do not show in the freaking list.. 

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  • Arno Lindroos

    I was surprised to learn that when you set the visitor department already on the page side with javascript (Widget API) or even by trigger on Chat dashboard side, you still can't group visitors by department that have not requested a chat (or are served). The department seems to be visible on visitor list only after chat has started. Most of visitors appear under no department section, even if visitor department has been set. Is this really so - Is there any workaround this (other than tags), so that departments could efffective only see their own visitors, all of them, and proactively start chats with them?

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