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5 Comments

  • Meghan Howard
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    Curious why does the Zendesk visitors view show less visitors than google analytics? Is there something it's not counting? 

    Thanks!

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  • Meghan Howard
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    Today ZenDesk is showing more than GA. What is the discrepancy?

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  • Ramin Shokrizadeh
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    Hi Meghan,

    The difference in number is usually due to the timezones being different. Also, I have seen cases where visitors block GA and the events don't get sent but the chat gets recorded.

    If you need more help troubleshooting the difference, please email chat@zendesk.com

    -Ramin

     

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  • tanya
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    I am logged into zendesk using the Admin account still i am not able to see list of user logged into the zendesk.

    Please help.

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  • Heather Rommel
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    Hi Tanya,

    I'm wondering if you have these options on your Chat? 

    Monitor:

    Team:

     

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