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6 Comments

  • Meghan Howard

    Curious why does the Zendesk visitors view show less visitors than google analytics? Is there something it's not counting? 

    Thanks!

    0
  • Meghan Howard

    Today ZenDesk is showing more than GA. What is the discrepancy?

    0
  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Meghan,

    The difference in number is usually due to the timezones being different. Also, I have seen cases where visitors block GA and the events don't get sent but the chat gets recorded.

    If you need more help troubleshooting the difference, please email chat@zendesk.com

    -Ramin

     

    0
  • tanya

    I am logged into zendesk using the Admin account still i am not able to see list of user logged into the zendesk.

    Please help.

    0
  • Heather Rommel
    Community Moderator

    Hi Tanya,

    I'm wondering if you have these options on your Chat? 

    Monitor:

    Team:

     

    0
  • Josh

    This also doesn't show for me either. I enabled Agent Workspace and it goes away. I disable agent workspace, i can see visitors again. I write into the support team they have no clue.

    -1

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