Using Ticket View in Salesforce

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5 Comments

  • Krzysztof Nowacki
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    I just saw it on mobile and is not sadly looking great. The CSS is not optimized to read/check the tickets. Will it be updated?

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  • Anika Rani
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    Hi Krysztof, Ticket View is not designed for mobile. We'll look at supporting this in the future, but for now the optimal view is on a web browser. 

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  • Mark O'Brien
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    Is it possible to customize which fields appear in ticket view? I'm interested in seeing the Requester as a column in ticket view on the accounts page.

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  • Kristen Sensenig
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    [EDIT: I figured out the Visualforce page issue. You can ignore that part]

    I [still] also echo Mark O'Brien's question above. We need to be able to customize what information appears in the ticket view.

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  • Anika Rani
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    Mark O'Brien It is not currently possible to customise any fields in ticket view. We will consider this as an enhancement for later this year, as we've received a number of requests to modify the ticket list columns. 

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