Voicemail EAP: Setting up and using voicemail in Sell Voice

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  • rakieb lyngdoh

    Hello Team,


    I would like to know if you can advise,on

    1. Voice mail access not available to all team members 
    2. Missing attachments on certain tickets
    3. Chat routing not consistent. Where in some agents end up getting excess chats while other agents get none.
  • Katie Dougherty
    Zendesk Community Team

    Hi rakieb lyngdoh,

    Thanks for reaching out! 

    If you have some users without the voicemail feature, please make sure each team member has signed up for the Sell Voicemail Early Access Program. The voicemail feature is not natively available in your account just yet, but you can reach out to be added to our early access program. 

    With respect to your other two points above, see the resources I have listed and if you are still experiencing issues, please do not hesitate to contact our support team. We may need to further investigate your account and would be happy to help! 

  • Nick Wurm

    When the sales rep is unavailable via their direct Sell Voice line, it would be nice to give these customers the option/experience to first, leave a voicemail, and then upon completing that, be transferred to our company's mainline that is managed via Zenesk Support Talk.

  • David Kinney

    Has this been addressed yet? I don't see how you sell a CRM system without voicemail.

  • Nicole Saunders
    Zendesk Community Team

    Hi David - 

    The voicemail functionality is currently in beta. I encourage you to join the EAP and provide feedback there so that the product manager can understand your needs. 


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