With Sell Voice, you can set up a voicemail greeting to play when you can't take a call from a customer.
You need to enable Sell Voice before you set up your voicemail.
This article covers the following topics:
Setting up your voicemail
To use voicemail in Sell, you need to specify what Sell should do when you are not available, and also the voicemail greeting that will play.
To set up voicemail
- Click the Settings icon (
), then select Communication Channels > Voice and Text.
- On the General tab, scroll down to the Inbound calls section.
- For the When you're not available setting, click Forward to voicemail.
- For the Greeting setting, click Default greeting.
You can listen to the greeting by clicking the play button below the greeting.
- If you want to upload your own greeting, click the Need your own message? link and upload your audio file.
All standard audio files are supported.
Alerting when you have a voicemail
If you have a voicemail from a customer, you'll get an alert in your notification center ().
3 Comments
Hello Team,
I would like to know if you can advise,on
Hi rakieb lyngdoh,
Thanks for reaching out!
If you have some users without the voicemail feature, please make sure each team member has signed up for the Sell Voicemail Early Access Program. The voicemail feature is not natively available in your account just yet, but you can reach out to be added to our early access program.
With respect to your other two points above, see the resources I have listed and if you are still experiencing issues, please do not hesitate to contact our support team. We may need to further investigate your account and would be happy to help!
Users are reporting missing ticket attachments in Zendesk emails
Enabling attachments in tickets
Department routing is not working correctly in chat
When the sales rep is unavailable via their direct Sell Voice line, it would be nice to give these customers the option/experience to first, leave a voicemail, and then upon completing that, be transferred to our company's mainline that is managed via Zenesk Support Talk.
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