Setting up Amazon AppFlow with Zendesk

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16 Comments

  • Fábio Gonçalves

    It seems that the authentication method or steps for Zendesk source from Amazon Appflow has changed. what about update this article? I have also attached two snapshots to illustrate that.

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  • Michael Corlett

    You need to specify that an OAuth client needs to be created, with a redirect URL like

    https://{region}.console.aws.amazon.com/appflow/oauth

    Where the {region} is where your flow will be created, e.g. eu-central-1 for Frankfurt

    1
  • Oleg Savelyev

    You can also try redirect URL without a region, worked for me:

    https://console.aws.amazon.com/appflow/oauth

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  • David Hall
    Zendesk Product Manager

    Thank you all for your feedback.  We've worked through a couple of teething issues with AWS and will updating the docs shortly to include details about the OAuth Client setup.

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  • Jeffrey Albro

    I'm getting a different error:  

     

    An error occured while creating the connection {{ profile }}
    Service Error
     
    Any ideas?
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  • Sakher

    Is there a way to export the same format that we get from the export UI in Zendesk? we have applications already use that format (which contains much richer details and comments,....).

    If this is not achievable by AppFlow, is there a different API we can use to programmatically get the export file?

    1
  • Jeffrey Albro

    Sakher

     

    You might want to check out Fivetran or Stitch.   They both grab everything I have needed from Zendesk.  Fivetran dealt with custom fields more gracefully than Stitch, but everything I wanted was in both.

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  • Sinead Cabezas-Hayes

    I'm having some bother with the schedules, as the link only appears to work when I am doing a manual data refresh. As soon as I switch to schedule, it reports a 403 error with forbidden due to incorrect permissions. Any suggestions?

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  • Jennifer Ma

    Can we use Amazon AppFlow to pull information from Snowflake to create tickets for us in ZenDesk?

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  • David Hall
    Zendesk Product Manager

    Hi Sinead, that sounds like something we'll need to troubleshoot in detail.  I'll reach out to you via a ticket so we can talk more.

    Jennifer AppFlow doesn't currently support sending data into Zendesk, but it's something we'd love to see and are working towards with Amazon.  Watch this space for updates as this progresses.

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  • David Hall
    Zendesk Product Manager

    The integration between AppFlow and Zendesk has been enhanced with support for four new Zendesk data types.  It now supports:

    • Tickets
    • Users
    • Organizations
    • Ticket Events
    • Ticket Metric Events
    • Guide Articles
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  • KC Tan

    Hi, I've been testing out the Zendesk AppFlow integration and noticed for the ticket_metric_events AppFlow I was only able to get 10k records. I set it initially to be on demand which from the documentation I understand should give me all historical records. Please advise if I'm missing something in the configuration or this is a bug. Thanks!

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  • Fumiya Osaka

    How can we map some fields in csv to Zendesk User Fields?
    I'm trying to create flow that upsert Zendesk user with csv on S3.

    "User Fields" is in "Destination field name", but the type is "integer".

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  • David Hall
    Zendesk Product Manager

    Hi Fumiya Osaka, thanks for raising this.  I'm seeing the same thing and the flow doesn't seem to be able to update custom fields, so I've reached out to our contacts at AWS for assistance.  I'll update you as soon as I know more.

    1
  • Steve Tornatore

    Great instructions here!  Only thing:  What do I do NEXT?  After I create the flow, and RUN FLOW, I go into the S3 bucket and see an object, but WHAT app do I open that object in? Notepad?  XML?  ...etc.....  How do i read the data?

    steve

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  • David Hall
    Zendesk Product Manager

    Thanks Steve :)

    Appflow takes the data it extracts from Zendesk, then pushes it into a CSV file in S3 (which is the object you're seeing).

    There are some directions here that will guide you through downloading the CSV file.  After you've downloaded it you can use it like any other CSV.  For instance: opening it in a local application like Excel; or uploading it into some other system.

    Appflow's scheduled flows also lend themselves to automated processes, such as regularly aggregating data from Zendesk and other systems into a data lake.  There's some information here about S3 Event Notifications which will help you get started down that path.

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