How do I remove unused agent seats from my subscription, or downgrade the number of agent seats I'm paying for?
If you have an unused agent seat on your account that you no longer use, you can remove it from your subscription. You must be the account owner to make these changes.
Customers with Zendesk sales-assisted (managed) accounts may need to contact their Account Representative to make this change. Self service customers can make this change by following the directions below:
- Follow the instructions to purchase agent seats.
- Update the number of agent seats you need by editing the Seats field.
You can reduce the number of seats as well as adding them.
These changes will probably not go into effect until your next billing cycle. See this article for more details: Why did my subscription change not go into effect immediately?