Adding LINE channels to the Zendesk Agent Workspace

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2 Comments

  • Chin Lancelot

    I followed all the step in this article, but the message I send to the line accnout does't not appear in zenDesk support.

    I double-checked my configuration in line developer center.

    However, we did add another line account in Channel integrations with LINE OA~, and that works. But those tickets do not count in chat explore.

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  • Phoebe Morin
    Zendesk Customer Advocate

    Hi Chin,

    We're glad to know that the Line integration worked! Though we may need to clarify the part where you said "But those tickets do not count in chat explore." Do you mean to see the Ticket from Line channel in Explore?

    Phoebe Morin | Senior Customer Advocate
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